Viewing chats

[pcwizarduk]

i have setup WhatsApp for ourselves and will be offering to our customers but i know they will ask if they can see a history of the WhatsApp messages sent by all agents
currently only the agent who was talking to the customer can see the History/ archived. surely there should be a way to allow a manager to see all chat history for all agents especially when the agent leaves/deleted

kind regards
alex hill

 

[Dmitry Yurkin]

Hello Pcwizarduk,
Now, Chat logs is available in Reports section of Management console. It contains all chats including Whatsapp.
Also we have Reports functionality (with chat logs) for Webclient in our Roadmap, in one of the next updates.

 

[pcwizarduk]

Hello Pcwizarduk,
Now, Chat logs is available in Reports section of Management console. It contains all chats including Whatsapp.
Also we have Reports functionality (with chat logs) for Webclient in our Roadmap, in one of the next updates.

I cannot find chatlogs in our management console just call logs under reporting

 

[GeorgeK_3CX]

I cannot find chatlogs in our management console just call logs under reporting

Hello @pcwizarduk. Please check that in the Management Console Dashboard, Chat Logs are enabled as per below screenshot. Then the Chat Logs section should appear in the Reports Tab.