Voxtelesys 2023 Roadmap

[Cash@Voxtelesys]

Hey 3CX Partners,

As a Preferred 3CX SIP Trunk Provider and Solution Provider, we're always trying to find new ways to make the Partner Experience better. The Voxtelesys team will be showing off some of the stuff we've implemented this year, as well as stuff we have planned for next year. We would like you to join to give us your feedback and what you think we should focus and give priority to as a provider.
In this webinar you'll be able to meet the Voxtelesys ownership and key individuals within the company.

Michael Jennings -Co-Owner/Head of Infrastructure
Pat Burke - Co-Owner/Head of Development
Bruce Burke - Co-Owner/General Manager
Kevin Burke - Support and Carrier Operations Manager
Cash Crabtree - Product and Channel Sales Manager

Each of these leaders will have a chance to delve into whats going on within their departments. We will gather questions as they come up in the chat and then round off the webinar with a Q&A session. Sign up and join in.


Dec 15th - 11AM CST
Webinar Registration

 

[Cash@Voxtelesys]

This has been postponed to January 12th due to a major weather development in our area and the incoming holidays, New Years, etc right after.

 

[MCCDCHS]

I would like to have Vox work liek SIP TRUNK, where I can have say 3 Unlimited numbers - and then have "Bursting" so any extra calls that come in are billed at a per min usage but when bursting isnt needed then its just back to the 3 lines.. This could scale?

Right now, you have to say you want 8 Lines unlimited even though you only need 3 unlimited. just to handle the bursting.

This is the main reason we use other SIP providers over VOX, because you're not being competitive in the bursting area.

Furthermore, your website doesn't offer the controls like your competitors do. I shouldn't have to email or contact support to adjust if I want a DID, or Add an Unlimited plan or change a plan.

 

[Kevin@voxtelesys]

Hi @MCCDCHS,
Thanks for the feedback, for the portal configurations we are continually pushing updates that puts more and more control into the customers hands. If you want to DM me some specifics I can share them with the team for future releases.

For the bursting, we have discussed this in the past but have not built anything to support burstable traffic. The main reason is reconciliation of billing, but I can bring this up to the team and see if it something we want to put on our roadmap.

 

[MCCDCHS]

Hi @MCCDCHS,
Thanks for the feedback, for the portal configurations we are continually pushing updates that puts more and more control into the customers hands. If you want to DM me some specifics I can share them with the team for future releases.

For the bursting, we have discussed this in the past but have not built anything to support burstable traffic. The main reason is reconciliation of billing, but I can bring this up to the team and see if it something we want to put on our roadmap.

That would be nice to add to the road map. I think my biggest annoyance right now is I have several sites, some sites need Unlimited and other well those DIDs only require a few minutes as they hardly ever use the lines. We would love to be able to Add a Mixed environment like Unlimited on these lines and per minute on the other. Something SIP Station provides currently, bandwidth.com and other providers all provide. However their not 3CX partners in all cases and that's why we looked into your solution. Right now, we have one site running through your solution, and it works well. But I can't move all the Sites over to your Trunk as the primary until you address this shortfall.

 

[Kevin@voxtelesys]

I will let the sales team know of your request and they can share the details with our management team! Thanks for your input!

 

[Nathan@Voxtelesys]

Hi All,

I just wanted to give an update on the webinar. We are postponing this event until further notice.

 

[JohnAnderson]

Any more update?

 

[Cash@Voxtelesys]

Here's our rescheduled time. Apologies on the wait.

Join me March 9th. I would like to poll everyone and see what you all think we need to make our tools better for your businesses.

Look forward to seeing you all there,
Cash


Register here - https://app.simplymeet.me/cash-vfrzan/partnerupdate

 

[SteveITS]

Hi Cash, on that link I see “March 2023 Partner Update” but it wants me to pick a date…? Might be a mobile browser thing…

 

[accentlogic]

I would like to have Vox work liek SIP TRUNK, where I can have say 3 Unlimited numbers - and then have "Bursting" so any extra calls that come in are billed at a per min usage but when bursting isnt needed then its just back to the 3 lines.. This could scale?

Right now, you have to say you want 8 Lines unlimited even though you only need 3 unlimited. just to handle the bursting.

This is the main reason we use other SIP providers over VOX, because you're not being competitive in the bursting area.

Furthermore, your website doesn't offer the controls like your competitors do. I shouldn't have to email or contact support to adjust if I want a DID, or Add an Unlimited plan or change a plan.

SIPTRUNK.COM does "bursting" on their scalable bundles, which gives you a discounted "bucket" of minutes with overages billed per minute at a higher rate than the bucket effective rate. Their unlimited trunks are per channel, and will not pass calls over the subscribed number of channels. I have used them for years and that has been my experience.

Maybe that would be easier for VOX to implement. In the past, I did have a provider that did sell "per line" and allowed bursting, but the per minute rate for going over was very high. Really nice to have, but you did not want that to happen very often.

 

[Cash@Voxtelesys]

Hi Cash, on that link I see “March 2023 Partner Update” but it wants me to pick a date…? Might be a mobile browser thing…

Hey Steve. Yeah I forgot to allow more than 1 signup to the meeting time. Got it fixed