Webmeeting dial-in goes straight to music

[northcide]

Trying to get phone dial in working and when a user dials in, either internally via 700 or externally via 10 digit phone number, they go straight to the on-hold music. Participants in the webmeeting in chrome are able to see the dialed in user is dialed in, but again, the dialed in user remains on hold. Web participants are able to hear and communicate without issues. The rest of my system works flawlessly.

Not sure where to go from here. I don't believe this is an audio or firewall issue per say.

Thanks

 

[LeonidasG_3CX]

In fact this is an issue related to WebMeeting itself when the user starts a meeting, and changes the default PBX conference number to something else. If you don't close/re-open the meeting you'll get the effect that you'll hear on-hold music forever.

We'll look into this and fix it for the next release of WebMeeting. In the meantime try ending your meeting session and try again.

 

[northcide]

Thanks for the response. We have restarted services and restarted the entire PBX to no avail. I'm at my wits end.

Thank you

 

[LeonidasG_3CX]

I've tried reproducing what you're mentioning but the only way i found to do this is with the scenario i previously mentioned. Could you create a meeting and PM me the organizer link to check this further?

 

[LeonidasG_3CX]

From what i can tell, the PBX receives the call and likely due to some misconfiguration somewhere. Unable to troubleshoot this via the 3CX forum as we would need to see your PBX config. 3CX Support may be able to assist you further.