Webmeeting Not Found

[Serisha]

Hi There

We seem to be having an issue with one of our clients webmeeting function.


Please check why we receive "Meeting not found" error when We receive a link for a conference created from the 3CX softphone. The error occurs from mobile and windows OS's
We are however able to conference if a meeting is started using the "Start a 3CX Webmeeting now" and the meeting link is copied and sent via email to other participants.


We have restarted the 3CX System Service
Port 5001 is open
Extension has both first name & last name
Extension has an email address

Regards
Serisha

 

[LeonidasG_3CX]

Since you mention that you've already tried restarting the 3CX System Service and that port 5001 is open, could you provide me with your license key in a private message to perform further checks on our side?

 

[LeonidasG_3CX]

It looks like the last time your meetings were synced was on the 22'nd of Jan. No communication has arrived from your 3CX PBX to webmeeting.3cx.net since then.

Port 5001 on your PBX seems to be open and your certificate is still valid. There's only 2 things to do now:

1. Verify that your PBX is able to communicate with webmeeting.3cx.net (35.242.241.239).
   1. From your PBX ping webmeeting.3cx.net. Should be pingable.
   2. nslookup webmeeting.3cx.net. The result should be 35.242.241.239.

1. Check your firewall rules for manual entries for allowing communication from your PBX to 151.80.125.99 which used to be the old webmeeting.3cx.net. We've had a tunnel running on this till last week which redirected all traffic to the new 35.242.241.239. This coincides with your sudden 22 Jan lack of meeting syncing.