Webmeeting - Reconnecting Media Error

[LouwrensE]

Good day,

I am trying to setup Webmeeting for my office. But trying to connect through a web browser I get the Reconnecting Media error and trying to connect through the webmeeting app on android I get this error. Any idea where the problem could be. I am currently not running through a proxy and it doesnt matter what network connection i use i still get the same errors.
With thanks

 

[florink]

Based on the responses on a similar topic, try restarting the 3CX System Service and then try again. It will most probably fix the issue.

 

[LouwrensE]

Unfortunately restarting 3cx doesn't solve the problem

 

[florink]

Can you try selecting another MCU from the settings when you create a webmeeting?

 

[LouwrensE]

Can you try selecting another MCU from the settings when you create a webmeeting?

That worked, thank you very much.

It was initially on automatic and it did the same. I changed it to a local one with no change. Changed it to a UK one and it seems to be working.

 

[florink]

Cool, glad it worked!

 

[JLSeagull]

I am having the same problem, even changing my local to may country when scheduling the meeting and when I set a quick webmeeting I don't have the option to set my location. I just did all updates available on 3CX Phone System and the 3CX Phone for Windows app.

 

[StefanW]

In quick meetings, the setting given by the Admin of the PBX will be used. For scheduled meetings where the "audience" can be predicted allows setting a specific location for the meeting.

 

[JLSeagull]

In quick meetings, the setting given by the Admin of the PBX will be used. For scheduled meetings where the "audience" can be predicted allows setting a specific location for the meeting.

Thank you, @StefanW ! Do you know if there is a dashboard where I can monitor which MCU is performing better?

 

[StefanW]

No, general which is showing the lowest latency to your PBX will be used. The rest is a customer of server load-balancing the meetings and so forth.