Solved Webmeeting recording not received

[HExSM]

Yesterday, one of our employees had a meeting, which she recorded. Unfortunately, she has not yet received an email with the recording. 2 weeks ago we had the same problem.

3CX Version 18.0.1880

 

[StefanW]

@HExSM

your system was updated to the pre-seed version of v18 U1 Final in our session.
Let us know if you encounter still such a situation.

To note, if our recording converter fails to contact your 3CX to deliver the recording, there can be up to one hour a delay until your 3CX re-sync with the service, in which it will retrieve the outstanding recording URLs.

 

[HExSM]

there can be up to one hour a delay until your 3CX re-sync with the service, in which it will retrieve the outstanding recording URLs

Even after an hour or 1 day we did not receive the email with the recording URLs. So we lost already 1 recording 2 weeks ago and probably the one from yesterday?

 

[StefanW]

if the meeting was 2 weeks ago, we only hold meetings to download for 7 days, so this would be a non-recoverable state.

 

[HExSM]

Yes, that's what I already told the employee. But if we could recover the one from the meeting yesterday, it would be great.

 

[StefanW]

due to data privacy, we don't store much information here.
The only thing I can see in regards to your subscription is that today 2021-10-06 11:45:48.079 CEST
a recording was pushed to your system. For whom and when this recording was from we don't know...

 

[HExSM]

The only thing I can see in regards to your subscription is that today 2021-10-06 11:45:48.079 CEST
a recording was pushed to your system.

Yes, that one the employee received. But yesterday at a similar time, a recording also took place. And we have not received it.

 

[HExSM]

Hi @StefanW,

We still haven't received the email from Tuesday, unfortunately

 

[StefanW]

this is something as said is not under my control or as we don't see any relatable information...

 

[killerbyte1985]

Hi @StefanW
We are experiencing the same issue. We did a meeting last week Wednesday at 10am and wanted to send the recordind to our resellers (since it was a training session regarding 3CX & Teams integration) but we never received the mail.
My PM just had a meeting that ended at 11am (GMT +2) and he has yet to receive the recording. This is a big problem because we like to send out the recordings to the attendees.

 

[StefanW]

@killerbyte1985 at this time, you were not on Update 1 (for the last weeks meeting)...

 

[StefanW]

@killerbyte1985 regarding the meeting today, we have sent a pickup event to your 3CX at
2021-10-20 11:17:38.714 CEST which completed (I cannot tell you what meeting or user it was for, we don't store such information). Therefore the recording is in your system and mail delivery, as we know, is processed locally from thereon.

 

[killerbyte1985]

@killerbyte1985 at this time, you were not on Update 1 (for the last weeks meeting)...

Yes, that is correct.
But we were on Update 1 (18.0.237) for today's meeting.

 

[StefanW]

plz read my comment above

 

[killerbyte1985]

@killerbyte1985 regarding the meeting today, we have sent a pickup event to your 3CX at
2021-10-20 11:17:38.714 CEST which completed (I cannot tell you what meeting or user it was for, we don't store such information). Therefore the recording is in your system and mail delivery, as we know, is processed locally from thereon.

I did a test Webmeeting at 13:30. I received the recording at 13:40.
We are looking over our mail server to see if we can find the missing email from this morning.

Thank you for your assistance.