WebMeeting Recording - shared screen not visible

[VSC]

When recording a WebMeeting we're facing the problem that the recording sometimes does not show the shared screen. The camera of the presenter is always visible but the shared screen isn't.

Looking at the recording it seems that the presenter did not share his screen as his camera appears full screen but during the live meeting all participants saw both (camera and shared screen).

We are using 3CX version 16.0.5.612 and presenter used Chrome Browser.

Anybody else experiencing similar problems? And ideas?

 

[LeonidasG_3CX]

Hi there, i've tried this and it seems screen sharing in recordings is working fine here. I have a few questions:

• Can you consistently reproduce this or is it random?
• Are you sure the user pressed the screen share button?
• Did the user minimize/close the app after he screen shared it? This will stop the screen share.

 

[VSC]

I don't know if we can consitantly reproduce it. Until yesterday I thought it's because the presenter used Firefox but then I found out he used Chrome.
I am sure the user pressed the screen share button because I attended the live meeting and he did not minimize the app.

We are using Adblock Plus but I can't imagine this being an issue as the presenters camera is recorded properly.

 

[VSC]

I checked properties and configurations and did some tests. I am sure it has nothing to do with ad blocker and I can confirm that in some cases it works with chrome and in some not.

Any idea about this unseful but right now unreliable 3CX function?

 

[LeonidasG_3CX]

Hi there, we've identified an issue with screen sharing in WebMeeting. We're working on fixing it. A fix should be available near the start of next week.