Webmeeting recording with terrible quality

[VSC]

After we migrated to v18 I saw some webmeeing recordings with an aweful quality. Audio was totaly out of sync. Shared screens are hidden behind video from participants and so on. Are there any general reasons for this?

 

[VasilisV_3CX]

HI @VSC,

Can you be more specific? Did this happen to you only or any extensions you connected?

Can your reproduce this on command? How many participants were in the meeting? How many were video, how many were audio?

What meeting region was selected in the Management Console?

What exact PBX version are you running?

 

[Christian_B]

We're experiencing the same issue that never occurred with v16. A collegue reported this concerning an interview and the participants seemingly talk over each other for many seconds or even minutes audibly and visually. This was definitely not the case in realtime - withnessed by dozens of viewers. According to the report there were 89 participants in the meeting. Only two of them had mic and cam enabled. Selected region is Europe.
PBX version: 18.0 (Build 314)

 

[LeonidasG_3CX]

Hi there,

We can take a look at this but we'd need you to PM us a link to the recording & provide a login url for the said meeting.

 

[Christian_B]

For the record, I sent the information LeonidasG asked for.