Whatsapp bot?

[gustavo.loureiro]

Hi!
Are there any plans to add bot functionality to Whatsapp chats?
My case:
1 - Customer send message to our number
2 - 3CX instance receives message and starts conversation by sending menu options.
3 - Customer chooses one option
4 - 3CX either replies to customer option with another message (template) or sends conversation to queue.
My company is willing to engage in Whatsapp Business API but the absence of bot functionality like described above is preventing 3CX adoption.
Thanks in advance.

 

[Charles_3CX]

Regarding your question, currently, there are no options for this, I'm afraid.

 

[N_G]

There are indeed plans to build an IVR like structure so that messages can be directed to the right queue. But this will take a few more months at least before this will be available.

 

[kyleg]

Hi Nick,

Do you have any ETAs regarding the auto-response and other features and functions?

 

[kyleg]

There are indeed plans to build an IVR like structure so that messages can be directed to the right queue. But this will take a few more months at least before this will be available.

Do you have any ETAs regarding the release of the changes?

 

[thiago.lemos@nassautecnol]

Regarding these improvements to include the BOT, it is already in the ROADMAP of the new version, this is a huge demand for the South American region.