WhatsApp Integration - 3CX not working

Edgar C

Customer
Joined
Sep 12, 2022
Messages
1
Reaction score
0
Good morning, I followed the steps in the link

https://www.3cx.es/docs/manual/whatsapp/

for the WhatsApp integration. The number I have is new.

But in step 3, point 4,

Click "Add Assets." In the pop-up box, select "Apps" > "Choose your Application" and enable the "Manage app" option. Click "Save Changes."
When I add the assets, the page tells me they've been added, but I can't see them added, and I can't continue with the integration. Any recommendations?
 

Attachments

  • id1.PNG
    id1.PNG
    55.7 KB · Views: 12
  • id2.PNG
    id2.PNG
    52.9 KB · Views: 11
  • id3.PNG
    id3.PNG
    60.9 KB · Views: 12
  • id4.PNG
    id4.PNG
    65.8 KB · Views: 12
Does your Business Manager (BM) account have a minimum of two administrators? If so, recent updates to the BM policy mandate approval from at least two administrators before a System User can be granted access to the application.
 
  • Like
Reactions: N_G
It has been some time since I created a "how-to" video for setting up the WhatsApp 3CX integration. I do not know if the screens still match my video, but maybe it still has value?


Let me know if things have changed too much and maybe I can update the video.
 
  • Like
Reactions: N_G