WhatsApp integration - multiple numbers/queues

[ckrammer]

Hello everybody,

I am very eager to use the WhatsApp integration in the next release. I do have multiple teams that are currently using WhatsApp with different numbers. I already learned that I need to delete the old accounts to add the numbers known to my clients to the new integration. I want to route different numbers to different groups. Do I need to create different apps with Meta and connect each of them individually to 3CX to manage that, or can I just add all numbers to one account and send the messages to different queues in 3CX?

Regards,
Chris

 

[jonfry]

I have two WhatsApp numbers. I also need to know whether I need to set up an app for each number and a WA trunk in 3CX for each.

 

[Grafpaper]

Whoops. I just made a separate post on this topic. Will delete that one but am also looking for an answer to this.

 

[Dmitry Yurkin]

Hello Jonfry.
If you want to work with multiple WhatsApp numbers, you have to create separated trunks for each number and set the same destination for them (if you want to use unified behaviour for them).

 

[ghalse]

I understand the setting up of separate trunks in 3CX, but what is the WhatsApp side of that? Is it possible to have a single app in Facebook's developer console with multiple numbers assigned to it? And if so, how does the webhook work -- does one configure the same URL for each trunk in 3CX?

 

[Dmitry Yurkin]

No, each trunk (number) has his own different webhook URL. So you have to create different facebook App for each number.