WhatsApp Integration - Unable to Verify Number Through 3CX

[Reece Cawthorn]

Hi,

I hope you can help!

I am currently in the process of setting up WhatsApp integration for a customer.

I have followed the WhatsApp Integration Guide and have been able to successfully send/receive WhatsApp messages from the 3CX Web Client.

Once this had occurred, I created a SIP Trunk with Twilio (again, following the Elastic SIP Trunking guide) and was able to make/receive calls via this number and send/receive SMS.

However, when setting up this new number on WhatsApp (on Meta For Developers), verification of this number is required but I cannot receive the verification code via Phone or SMS through the 3CX Web Client to complete the integration (see below):





Has anyone encountered this issue in the past? Or could advise o what to attempt next?

I look forward to hearing from you!

All the best,

Reece

 

[Reece Cawthorn]

For further clarity, when the WhatsApp Integration worked successfully in the first instance, this was using their already-verified test number which is provided when first setting up the integration.

 

[mybizgeek]

I had this same problem and had to temporarily have my sip trunk provider forward calls directly to my cell phone to get the number verified.