WhatsApp Not Receiving Messages

[10m]

Hello All.

I followed the steps in the guide to setup WhatsApp chat on 3CX but I am unable to receive messages. I can successfully send a message from the Meta portal but no messages come to the 3Cx client when I send. I noticed an error in the activity log.

WhatsApp_Channel[<sip:0/UDP>]) has invalid configuration: primary target is empty

Is there something I am missing?

 

[Dmitry Yurkin]

Hello, 10m,
Did you configure webhook according instruction (incl. subscribing on "messages") ?

 

[10m]

Hi Dmitry. Yes, I did configure the webhook and subscribed to messages. I feel the problem may be at the 3Cx end because when I do a test send from my own personal WhatsApp to the number, it shows that it has been sent and received. So there may be a routing issue on the 3CX side but I don't know what to check.
The destination for the messages is a queue and agents are logged in.

 

[Mark Phillips]

Worth checking the format of the phone number in the WhatsApp SIP trunk - I think it needs to be in international format with leading zeros removed. e.g. in the UK, it is +441234 567890

 

[VoIPTools]

I hosted a webinar on how to setup the integration. You might find it helpful. You can watch the video here

 

[10m]

Thank you All for your comments. I should have used the international number format when configuring the WhatsApp trunk in 3CX. Like so below



Thank you all again

I hosted a webinar on how to setup the integration. You might find it helpful. You can watch the video here

@VoIPTools I did watch your video and it was very helpful.