WhatsApp

[FirstPoint]

Hi,
is there a way to keep the group chat without auto assignment on first response?

Thanks
Simone

 

[Evolute IT]

Hi,
is there a way to keep the group chat without auto assignment on first response?

Thanks
Simone

In the call queue, under Options, there's the chat assignment. You can set it to "manually take" so that agents don't take the chat on reply.