X210 phones drop calls on auto provision in V20

[lief]

Since migrating to V20 we have noticed X210 phones resetting every 24 hours. When this happens the phone freezes and it drops active calls.

The timing coincides with the auto provisioning activity in the log and does not seem to adversely affect the other Fanvil models on our system (X7C, X4U) even though they follow a similar 24 hour schedule.

I do see the 24 hour interval setting in the Fanvil template but do not see a setting we can provision in 3CX admin.

Short of editing a template - is there a way to administer this or at least control the time of day this is performed?

The 3CX system is onsite, Version 20.0 Update 3 (Build 806 Release), Fanvil model X210 V1 are on firmware 2.4.12

Thank you!

 

[Fanvil Technical Support]

Have you tried modifying the auto-provisioning mode? You can try changing it from "Update at Time Interval" to "Update after reboot".

 

[lief]

Thank you for the information. I changed the mode to "Update after Reboot". Unfortunately, it reverted back to "Update at Time Interval" after either provisioning the user (such as BLFs) or selecting "Autoprovision Now". This leads me to believe the phone system is passing that parameter along. If this is the case, is there a way to have the system give us a choice in this behavior?

 

[Fanvil Technical Support]

Currently, the only way to control this behavior is by modifying the template. I have found the corresponding parameter in the template, and you can modify it.

 

[lief]

Thank you for your help, we will make that adjustment.

 

[lief]

Thank you for your help, we will make that adjustment.