Yealink T41S: Calls Dropped After Second Transfer

[Reece Cawthorn]

Hi,

We are currently encountering an issue with transferring involving a Yealink T41S device connected via Local LAN to an on-site Windows PC-based 3CX system.

The issue can be characterised as the following:

1. Call comes into extension via Ring Group
2. End User answers call
3. Caller requests to be transferred
4. End User transfers call (Attended Transfer) but other user is not available
5. End User retrieves call
6. Caller requests to be transferred to another extension
7. End User presses 'Transfer' to begin the Attended Transfer process but call is then instantly dropped.

This issue is only affecting one user/extension on the system and is causing inconvenience as the extension operates as part of the Main Switchboard.

Any help with this would be greatly appreciated and please do let me know if any additional information is required to progress this further.

 

[VasilisV_3CX]

Hi @ReeceIPEX,

If you try the transfer from the Web Client instead of the IP Phone, does the same thing happen? Is it specific to the IP Phone?

Can you provide additional details?

 

[Reece Cawthorn]

Hi @VasilisV_3CX,

Unfortunately due to network and managed PC restrictions, the only option at present is for the users to use the physical Yealink T41S IP Phone.

After testing with the Web Client, it is apparent that the issue is not present however, as mentioned, this is not a possibility for this customer.

Any advice would be greatly appreciated!

 

[VasilisV_3CX]

Can you provide additional information?

https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/