3CX VOIP phone ver. 3 crashes on Windows 2K

[bgibbs85]

Hello,

I can get 3CX VOIP phone to install and run perfectly on Windows XP systems on my network, but any time I try to install it on a Windows 2000 system (and they're all SP4 systems), I get this error:

3cxphone.exe has generated errors and will be closed by Windows. You will need to restart the program.

An error log is being created.

Any idea on how to fix this?

 

[tpinnovations]

If you have the resources available to upgrade to a modern OS I would highly recommend you do so. While Windows 2000 was a great operating system, it hasn't been actively supported by Microsoft since late 2004. I have seen 2000 machines become compromised within 20 seconds of being attached to a internet connection.

However if you can't, look in the event log and see what error it threw and post it here.

 

[spinnerfarm]

I have the same problem, works great on XP but not on 2000 (wife pc is 2000 and she likes it and is worried about upgrading). Where is the event log stored bucasue i have not been able to find it.

Steve

 

[tpinnovations]

http://support.microsoft.com/kb/302542

 

[spinnerfarm]

So, i start the softphone. It shows trying to connect.
then it ends and a box says creating error log

I go to events, applications and i find two entries for 3cx
the first says initializing core elements
the second says opening application window.

That is it. Nothing else.

is the softphone supposed to work on win 2K (sp4 is what I have).

Steve

 

[tpinnovations]

I would not expect it to work on 2000, You may wish to await for official word from 3CX.

 

[discovery1]

If you read the prerequisites for installing 3CX it clearly states XP Pro as the minimum OS required so Windows 2000 is not supported.

 

[tpinnovations]

^ Ahem..

http://www.3cx.com/VOIP/softphone.html

3CXPhone / VOIP Phone – FREE SoftPhone for Windows

3CXPhone is a free softphone that allows you to make and receive phone calls via your computer. To operate your 3CX VOIP softphone you will need:

* A VOIP provider / SIP server connection
* A PC / laptop / notebook running on: Windows 2000, XP, 2003, Server or Vista
* A broadband internet connection
* A headset with a microphone and/or sound card

3CXPhone benefits

* Quick and simple installation
* Open Standards based next generation softphone
* Easy to use, intuitive user interface with dial pad and buttons
* MSI installation allows for easy network wide installation
* Completely free – saving licensing costs and licensing administration
* Supports use of headsets
* Can be used as an IP phone replacement
* Environmentally friendly - Softphones save electricity!
* Substantial savings on telephone bills
* Developed by 3CX: an award-winning and experienced company in the field of telecommunications software and developers of 3CX IP PBX

3CX softphone for Windows also works as a VOIP Client for 3CX Phone System for Windows, an award winning IP PBX that helps businesses break free from obsolete proprietary hardware based PBXs. Read more about 3CX Phone System.

 

[tpinnovations]

Have you tried the new version 4 phone on windows 2000?

 

[spinnerfarm]

Yes, just did. Exact same problem.

Steve

 

[tpinnovations]

1. You have the latest .net framework? (3.5)
2. You have all the latest updates from MS to date.

Beyond that, I think the only option is to upgrade to XP.

 

[Vali_3CX]

Hi
Definitely 3CX Voip PHONE will NOT work on a Windows OS lower than XP.
The mention of Windows 2000 OS in http://www.3cx.com/VOIP/softphone.html (pointed correctly by tpinnovations above) has been valid for 3CX Voip Phone's predecessors, which are no longer supported, so we will have to update that page - thanks tpinnovations.
Also, 3CX Voip Phone (like its predecessor) doesn't use .NET Framework.

Regards
vali

 

[spinnerfarm]

Upgrading wifes laptop to XP right now.
Thanks for all the answers and help on this.

Steve

 

[Vali_3CX]

We also removed the Win2K from the list of phone's supported OSs.

 

[Spider star]

I agree 3CX works really well on XP but getting problem on 2000.I am also looking for the solution for that.Can any one got a good one.

 

[tpinnovations]

Your only option is to upgrade to XP.

 

[nb]

This is unsupported. We cannot support a 10 year old operating system. At some point we have to draw a line.

We are talking about an OS that has was released in the year 2000 - 10 years ago.