star1
Bronze Partner
- Joined
- Apr 7, 2010
- Messages
- 43
- Reaction score
- 0
We recently upgraded to V9 SP1 (from v8 backup) and are setup to use 4 digit extensions since. Everything works until we try to check voicemail remotely or for a different extension.
When we dial 9999 and press #, the system prompts for the extension number. We enter the extension, but the system only allows you to enter 3 digits for the and then cuts you off and says extension not found. I confirmed that the custom variable 'ENL' is set to 4. All throughout the system, it's correctly using 4 digits. We only have a problem when checking voicemail.
Any help or workaround is appreciated.
Thanks.
Eric
When we dial 9999 and press #, the system prompts for the extension number. We enter the extension, but the system only allows you to enter 3 digits for the and then cuts you off and says extension not found. I confirmed that the custom variable 'ENL' is set to 4. All throughout the system, it's correctly using 4 digits. We only have a problem when checking voicemail.
Any help or workaround is appreciated.
Thanks.
Eric