Choppy audio with v14 client on Android

[engtech]

I must agree, 3CX for Android call quality has ranged from unusable to tolerable for me, even from 12.5 up through the current 14, across multiple Android phones. It's never been what I could classify as "good" or "great"

Currently w/ v14 and latest SP2, all Android Phone clients we use have choppy audio resulting in very difficult communications and annoyed customers. Those range from Samsung Galaxy Note and Nexus 6P running Marshmallow 6.1 to an HTC One M8 running 5.1. All 3cx Android clients are running the latest version from the store.

I know it's not my internet connection. I can use a 3rd party app on the same phone and the same internet connection, and have perfect call quality. I also have a few remote extensions with hardware VOIP phones which all work flawlessly.

It really seems like an overall problem w/ 3CX for Android app which needs to be taken seriously and addressed.

 

[stec]

Tested to other Android 5.x phones (Komu K70, Komu Color G4, Xiaomi Redmi 3 Note): no one is usable, audio is choppy.

What the 3CX official position?
Will be a new release soon that fix that?

 

[Agathocles Prodromou]

What the 3CX official position?
Will be a new release soon that fix that?

As MichaelB already said, we are looking into this matter and we will update you as soon as we have something.

 

[VanniG]

Hi Guys

thanks to everybody. We contacted 3CX support as partner but still problems with several Android phones and different version.

iPhone and Windows client are good, hope 3CX can sort out this issue asap. We have a couple of PBX delivery but customers are not happy with the audio on Android phones.

 

[patrickrivard]

@ MichaelB, or any other 3CX staff member,
Any news on this issue yet?
This is almost incredible, this thread was first opened on September 13th, 2015, and more than three (3) months later it still hasn't been addressed.
Could you please update all of us on this persistent problem?
Thank you.

 

[NickD_3CX]

I've had a chat with the R&D guys about this and the issue is currently being actively worked on. I do not know details on what exactly is causing this, but what I have been told the newer Android OSs 'don't like' something in the core coding of the 3CX Phone app.

Once there is an update about this I will try to update this thread but rest assured this issue has got our attention and is being worked on as we speak.

 

[NickD_3CX]

Just an update on this issue, I just got word today from the R&D department that the cause of the issue has been identified and a fix has been implemented and it is currently being tested internally.
We are not quite yet ready to release it officially as we are currently revising all the functionality of the 3CX Phone app to make sure nothing else has been affected by the changes.

I will provide another update when I have news about this.

 

[patrickrivard]

Any news on an update yet??

 

[NickD_3CX]

We currently have a build that solves the 'Choppy Audio' problem, were are just in the process of including a few other fixes as well for the Android client and then just make the final tests prior to releasing it.

I don't have an exact ETA, but I have been assured an update for the Android app is going to be released before SP3, very likely within the next 1-2 weeks.

 

[NickD_3CX]

*** UPDATE ***

I just got word that the update for 3CXPhone for Android that fixes the choppy audio hit the Play Store a little while ago.

Thought I should let everyone know to test it out and give their feedback.

 

[chris.moses]

Just tried the update and it sounded perfect!

 

[MichaelB_3CX]

Good to hear

 

[uptime1]

Yes, MUCH better!! Thank you all so much for your attention and willingness to appreciate this issue and address it with urgency!

Samsung S5 Android 5.1.1

Since that problem is now licked, what do you think about a small adjustment to the ring volume, please?

When a voicemail is played on the Samsung S5, the incoming call ring volume is loud, so loud is startling. The ring volume (not the setting, but rather what I hear) is much louder than a regular phone call, so it's impossible (and aggravating to the ears) to set a different Ring Tone volume for 3CX calls versus cell phone calls. What do you think of checking into this, please?

Thanks again!

 

[andreaschr]

Hi all

Good to hear that the audio Quality is perfect

uptime1:

We have try to reproduce what you are experiencing on a Samsung Galaxy S5 but we wasn't able to get it to reproduce .

Are you using any custom rom or you rooted your device ?
Can you try to set the same Ringtone For 3CX Phone Client and for regular phone call and compare if it is the same volume ?
(you can do it from the 3CX Phone Client Settings - > Advanced Settings and enable Use System Ringtone and then from Ringtone choose the Ringtone you have for regular phone call)

 

[patrickrivard]

Audio is almost perfect! Thank you

The only little thing is the audio via a car BT system. Using the cellphone the audio is ok, but via the 3CX app the audio is much lower...

That's just tweeking!

 

[NickD_3CX]

I just tried an LG Nexus 5 with a Bluetooth hands-free and I couldn't hear any notable difference. Could it be a case of just of adjusting he volume?
Also with the same phone have you got any other Bluetooth devices that you could try?

 

[Lev]

I can confirm, that the Voice Quality is "back to normal"

Edit:
Works on:
Samsung Galaxy S2 (I9100) @ Android 5.1 (CM 12.x)
Sony Z1 @ Android 5.1 (CM 12.x)

Voice Latency over WiFI is still anoyingly high, but i guess thats another issue

 

[1Efrak]

Thanks guys, good work

tested with some Smartphones Android 5.01 to 5.1.1

Xperia Z3
Galaxy S4
WIKO Lenny 2
LG G2 Mini
Huawei Mate S
Samsung Galaxy S6 edge

All working fine.

BUT: an Allview Viper S with Android 4.03 has some problems. When I call it, my partner sound like he has been drinking for 5 days. I understand everything, but his voice sounds awful. My voice sounds good for him. Could be a problem with the smartphone, no problem for me, cause we are not using it normally.
Now I am going to open a new post for App improvement.