Recent content by amoorman

  1. Report Question

    Good Afternoon, I am looking to setup the AVG Q Waiting Time (Graph) to run for the previous day hour by hour. I want our managers to review the prior days high and low call volumes. Each morning I continue to receive the report but for the day it was selected when originally setup. Nothing I...

  2. Solved Web Client Granular Permissions?

    Thank you both for the feedback!! That got us straightened out!:cool:

  3. Skills Based Routing

    Good Afternoon, Question we're puzzled as to why the skill based routing "ring all" strategy doesn't forward on to the next extension in line if the call is unanswered by the first skill level? Could someone help better explain as to why this would be the case? We thought by polling every 15...

  4. Solved Web Client Granular Permissions?

    Good Afternoon #CX Community! Quick question is their a way to control the intercom feature for users on the web client? We've removed the check mark from "Can Intercom" but that only applies to the person callings physical phone. Our situation, we have managers with physical phones and...
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