Good Afternoon,
I am looking to setup the AVG Q Waiting Time (Graph) to run for the previous day hour by hour.
I want our managers to review the prior days high and low call volumes.
Each morning I continue to receive the report but for the day it was selected when originally setup. Nothing I choose seems to give me "yesterdays" data unless I login and manually generate it.
Has anyone experienced this or perhaps I'm just being little dense.
I am looking to setup the AVG Q Waiting Time (Graph) to run for the previous day hour by hour.
I want our managers to review the prior days high and low call volumes.
Each morning I continue to receive the report but for the day it was selected when originally setup. Nothing I choose seems to give me "yesterdays" data unless I login and manually generate it.
Has anyone experienced this or perhaps I'm just being little dense.
