Recent content by awnz

  1. Call queues lost all members this morning

    Thanks Chris and Nick. Although it may be redundant, to answer Chris' earlier questions, yes it did allow me to re-enable recordings and add the queue members which I did back on 24/25 November, and I had to do so again on 2 December after they were lost a second time. (edit: This is for both...
    • awnz
    • Post #7
    • Forum: SMB

  2. Call queues lost all members this morning

    It's happened a second time! Woke up this morning to find the call queues have no members and all users' call recording options reset, just like last time. We can't have it doing this. Am I seriously the only one experiencing this?
    • awnz
    • Post #3
    • Forum: SMB

  3. Call queues lost all members this morning

    Also realised today that call recording settings for our three users reverted to defaults too. We had "Call Recording" (suboption "Record external calls only") set and "Show Call Recording" set for all three of us, sometime over the weekend this reverted because both these options cleared for...
    • awnz
    • Post #2
    • Forum: SMB

  4. Call queues lost all members this morning

    Hi, This morning (Monday NZ time) I noticed that the three members we have in each of our two call queues had all disappeared at some point during the weekend. Not just logged out, but completely removed - the queue "Users" list was empty. I had to re-add everyone to get the queues working...
    • awnz
    • Thread
    • Replies: 7
    • Forum: SMB

  5. Regularly importing contacts into personal contacts list - avoiding duplicating everything?

    Well do I feel stupid... it was right in front of me the whole time. I didn't think to hover over the trash icon. I assumed it was a singular delete, turns out it's 'delete all contacts', exactly what I want!
    • awnz
    • Post #2
    • Forum: SMB

  6. 3CX FREE 10 Users - DIDs do not work

    good to hear you got it sorted!
    • awnz
    • Post #4
    • Forum: SMB

  7. 3CX FREE 10 Users - DIDs do not work

    Looks like Telxi's documentation says DIDs are presented in E.164 format so 35275xxxxxx format should be the right one. (see edit 2) I tried adding that format to my own 3CX instance as a DID number for my trunk and 3cx accepted it, what does your instance do when you try? * edit 1: oops I...
    • awnz
    • Post #2
    • Forum: SMB

  8. Regularly importing contacts into personal contacts list - avoiding duplicating everything?

    Hi all, I'm testing 3CX SMB Free Cloud for the small electrical company (having worked for a 3CX Gold Partner in my previous job so quite familiar with it up to V18). One snag I've hit is that I'm trying to import a CSV of our regular customers so we get Caller ID Name matching. I understand I...
    • awnz
    • Thread
    • Replies: 1
    • Forum: SMB

  9. 3CX SMB Allowed Countries

    I did this with outbound rules - defining (in my case) local area codes only in order to implicitly block international calls. You could do similar but also include the country codes you want, for example an outbound rule to your trunk or trunks for...
    • awnz
    • Post #2
    • Forum: SMB
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