Recent content by bspoh

  1. Unable to reset / reprovision phones connected via SBC

    After you upgrade to 3cx15, auto provision will not work for phones that was changed to use SBC while on 3cx14. We ended up calling each user to do a factory reset on their phone. Once that's done, the SBC will pick it up as a new phone and it will automatically pick up the correct provisioning...

  2. Unable to reset / reprovision phones connected via SBC

    Hi, I was able to remotely reset and reprovision the phones when on 3CX14. Then we added in a 3CX15 SBC in the office and i changed the extention reprovisioning information from STUN to SBC and did a reset & reprovision on some phones to connect via SBC. After that, we upgraded to 3CX15. This...

  3. Unable to reset / reprovision phones connected via SBC

    Is it normal that once the phone is connected via SBC, we will not be able to reset / reprovision the phone using 3CX Web Interface ? Note that I'm able to reset phones connected via STUN.
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