Recent content by cpe90

  1. Unidentified Incoming Call Warning Event ID: 30051

    Okay, I will close it down to only our SIP provider again then. Thank you for the advice.
    • cpe90
    • Post #9
    • Forum: US

  2. Unidentified Incoming Call Warning Event ID: 30051

    Thank you for the info. We have already used the anti-hacking settings and opted in to the global blacklist. I wish there were another option to block connections from other countries besides our own automatically. On my firewall, I'm already seeing IPs from 11 different countries trying to...
    • cpe90
    • Post #8
    • Forum: US

  3. Unidentified Incoming Call Warning Event ID: 30051

    Thanks. You already know it. The firewall check will fail, and other issues may also appear. Been there, done that. Lol. I'm still hoping there's only a set of IP addresses that 3CX uses for the firewall check. Maybe on version 30. :)
    • cpe90
    • Post #6
    • Forum: US

  4. Unidentified Incoming Call Warning Event ID: 30051

    Hi guys, Over the past 30 days, I've received over 300+ warning messages about Unidentified Incoming Calls. I have reached out to SIPTRUNK.com support for clarification about this error, and they indicated that this could be an internal issue. However, I did not recognize the IP as one of our...
    • cpe90
    • Thread
    • Replies: 8
    • Forum: US

  5. Call Reports v20 U6 question

    Here's the result of the same report after the update for anyone tracking the thread. Inbound Calls does not show talk time (I think because it's a forwarded call after receiving), but the call report does now, which works for what we need. Thank you for the help, Kyriacos.

  6. Call Reports v20 U6 question

    Just want to be precise, because I don't know what SP7 is. You want me to proceed with this update, correct?

  7. Call Reports v20 U6 question

    The inbound calls are showing all zeros as well, even though a person or voicemail answered them.

  8. Call Reports v20 U6 question

    Hi Experts, We are just now noticing there's a significant change in Call Reports between U5 and U6. Please see below. Our question is, what do we need to do to get the same report as the U5 version, where we can track the talking minutes when someone is calling our Emergency Security line...

  9. Is there any way to view what Number was Dialed for specific queues in Call Reports ?

    We are trying to adapt to the new reporting changes from version v20 u5 to v20 u6 and seeing there is some info not being displayed in The Call Reports that was there previously. Specifically, we are trying to view what number was dialed when a call comes in for specific call queues. We know...

  10. Manager/Owner cannot see Call Details in new reporting features "Inbound/Outbound Calls" after V20 u6 upgrade

    Got it, so if we end up changing this setting in our Sip Trunk to limit to a specific department instead of System Wide, will that affect System Admin's privileges to be able to pull reports for that trunk? Also, when going to change my Sip Trunk's "Limit To" option I received this warning...

  11. Manager/Owner cannot see Call Details in new reporting features "Inbound/Outbound Calls" after V20 u6 upgrade

    After updating from v20 u5 to v20 u6 we found there has been a large overhaul of the reporting features which has changed a lot of the ways reporting is displayed and sorted. We depended on the "Call Reports" feature to track and gather data for certain areas of our business but now that has...

  12. Reporting Attributes Changed After v20 Update to u6 RC3

    Not sure if you'd like to delete this forum or not but we found that this issue stems from the reporting overhaul that was done from v20 u5 to u6. I'm not sure on the specific of what was done but it looks like what we we're trying to accomplish with this reporting (tracking inbound calls, who...

  13. Reporting Attributes Changed After v20 Update to u6 RC3

    I think I've found the source of the issue. I wonder if there's a way to delete this thread?

  14. Reporting Attributes Changed After v20 Update to u6 RC3

    Before (v20 u5 Build 20.0.5.551) After (v20 u6 rc3 & v20 Update 6 Build 724 Release) We are experiencing some issues regarding our Call Reports showing different information inside our "From" Attributes after updating to v20 u6 from u5. Previously our reports included our Department/Queue/DID...

  15. 3CX Forum Account for IT staff

    How do I add our system to our IT backup staff forum account so he can post questions in the forum while I'm away? Is that possible? Greatly appreciated.
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