Call Reports v20 U6 question

[cpe90]

Hi Experts,
We are just now noticing there's a significant change in Call Reports between U5 and U6.
Please see below.




Our question is, what do we need to do to get the same report as the U5 version, where we can track the talking minutes when someone is calling our Emergency Security line?
It's also nice to see that the security team answered the call because, right now, with U6, they are all marked as "unanswered," even though someone or their voicemail picked it up.

Any help would be appreciated.
Thank you in advance.

Our current build is Version 20.0 Update 6 (Build 724 Release)

 

[KyriacosS_3CX]

Hi,

Inbound Calls report should give you the Talk Time info you are looking for. The full Call Report would show Unanswered for the forwarded calls and then list the forwarding as a new call with it's own data.

 

[cpe90]

Hi,

Inbound Calls report should give you the Talk Time info you are looking for. The full Call Report would show Unanswered for the forwarded calls and then list the forwarding as a new call with it's own data.

The inbound calls are showing all zeros as well, even though a person or voicemail answered them.

 

[KyriacosS_3CX]

Hi,

Please update to SP7 and re-run the same report(s). They should show all the legs of the call especially when filtering.

 

[cpe90]

Hi,

Please update to SP7 and re-run the same report(s). They should show all the legs of the call especially when filtering.

Just want to be precise, because I don't know what SP7 is.

You want me to proceed with this update, correct?

 

[KyriacosS_3CX]

Correct.

 

[cpe90]

Here's the result of the same report after the update for anyone tracking the thread.
Inbound Calls does not show talk time (I think because it's a forwarded call after receiving), but the call report does now, which works for what we need.

Thank you for the help, Kyriacos.