Recent content by crookedsysadmin

  1. Auto-Purge reports & other items that suck up disk space

    I was also looking at this, reports arent huge but they definitely add up over time. +1

  2. Queue calls randomly stop ringing

    Im 90% sure our problem was with the VPN. In the Queue Manager logs, I was seeing the problematic extensions stuck on call with the extension from a remote office which connects their phones remotely to the 3CX server via VPN on the firewall. Our VPN was having issues so whenever extension in...

  3. Queue calls randomly stop ringing

    I know for sure these users dont use any other device other than the softphone client on the PC and the deskphone. Is there no way to force 3CX to drop the call?

  4. Queue calls randomly stop ringing

    Did a test. Deleted the 239 extension which the problematic extension was on the call with. Then recreated it. That didn't work so I deleted the extension that's having the problem (886) and recreated that with newer password. Now the phone seems to ring. However, I still see in the...

  5. Queue calls randomly stop ringing

    Nothing in active calls for that user. 3CX client shows green when the extension isnt on a call. Since direct calling to extension works but not queue calls, it turns yellow when the extension is on phone with another extension (not from the queue). Is there anyway to force 3CX to drop it from...

  6. Queue calls randomly stop ringing

    So I this in the queue log. Looks like the extension is stuck on a call, is this correct? I dont see anything on the active calls page. Anything I can do to force the extension to drop the call? * Queue 192 cin: act=4/stat=4 poll=0 serv=3 - QC(XBDBQTHOOMNA) 'ConnectedToAgent 886'...

  7. Queue calls randomly stop ringing

    Half our company is basically a call center so restarting the queue service mid day is a big no no.

  8. Queue calls randomly stop ringing

    Nothing in activity logs.

  9. Queue calls randomly stop ringing

    We have an on going issue for a while now (about a month or two) where random users will face issues where they can no longer receive queue calls. Direct calling to their extension works and they can make outbound calls but their softphone and deskphone (Aastra, Polycom, Yealink) dont ring when...

  10. Ghost agent(s) on wallboard

    Latest 3CX v15.5. Client hasnt been updated a few months, however, the problem also persists on the web client wallboards. We use one account which has access to multiple wallboards and we use that for about 5 TVs + 5 monitors in an office. There are about 5 total queues it's monitoring.

  11. Ghost agent(s) on wallboard

    This has been happening from time to time. In our wallboards, we start seeing more "Agents Busy" than there are. For example, at the moment, I see 3 agents busy for a queue but only 1 of them is actually on the phone with a customer. The solution I've found is just restarting the 3CX server...

  12. Phone not getting Queue Calls

    We've had this issue too, with Yealink T27G and older Aastra models. Randomly a person's phone wont ring for queue calls but works fine if called directly. It used to happen every now and then but it has happened a few times over this week. The only thing I can do to resolve the issue right...

  13. Not possible to create conference call in V15.5 SP2

    We use hosted exchange and this is just absurd. No way to invite people to the conference, only iCAL. Good way to step your product back!
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