Recent content by Cybergenix

  1. Cannot add IP phone to user extension

    Thanks for all the guidance guys - appreciate it

  2. Cannot add IP phone to user extension

    ok, so at step 2, I need to select the top option: "Connect via SBC/Router phone"?

  3. Cannot add IP phone to user extension

    Hi bitn2 Please bear with me. all the documentation I have read (https://www.3cx.com/docs/manual/ip-phones/ and others) say step 1 is to configure the IP phone in the user extension settings. After that config, 3CX is supposed to show the provisioning url etc. Only after that, to connect the...

  4. Cannot add IP phone to user extension

    Hi Nicholas, Sorry, but I am confused. Before I even have the chance to create a router phone or sbc on site, surely I must be able to to configure the ip phone mac address etc in the user extension configuration? here on the IP phone tab: Clicking here, Then I get to configure a phone: It...

  5. Cannot add IP phone to user extension

    Hi Nicholas, Sorry, but I am confused. Before I even have the chance to create a router phone or sbc on site, surely I must be able to to configure the ip phone mac address etc in the user extension configuration? here on the IP phone tab: Clicking here, Then I get to configure a phone: It...

  6. Cannot add IP phone to user extension

    Hi @Dimitris_3CX This is in the 3CX console and you can't even update it there. This is before we looking to plug in the border switch or router phone we are looking to provision the phones individually as there are only 2 on premice Thank you for your assistance thus far

  7. Cannot add IP phone to user extension

    Hi, I have created a new user ext, and am trying to add an IP phone. I enter the phone type and mac address - I then only get the option to click on next. On the next screen, everything is greyed out so I am unable to continue. Clicking on "Add Phone" fails as none of the options are filled...
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