Recent content by flyingbutter

  1. CFD Check Queue Availability Call Flow

    Thank you, I will give that a test on a demo system and see how that goes.

  2. CFD Check Queue Availability Call Flow

    Just wanted to update this thread incase anyone wants to do the same in the future. I couldn't use GetQueueStatus but used GetQueueExtensions and changed the conditions. The conditions I used were: EQUAL(GET_LIST_ITEM_COUNT(GetQueueExtensions1.ExtensionList),0) LEFT...

  3. CFD Check Queue Availability Call Flow

    Right okay I will try that, thank you!

  4. CFD Check Queue Availability Call Flow

    Haha no worries Paulo, thank you very much.

  5. CFD Check Queue Availability Call Flow

    Thank you for your input, however that is not what is required here. The CFD needs to check whether the queue is available before going to an IVR where the queue is 1 of few options. My client needs the calls to go to a different call flow entirely if the 815 queue isn't available. Hence...

  6. CFD Check Queue Availability Call Flow

    Hi I am currently setting up a CFD that when staff are logged into a queue 815, the calls will go to an IVR 001 whether they are available or not. And when they are not logged in, calls go to a queue 804. This is the current setup I have. The left condition says...

  7. Opt-in vs. Opt-out recording

    Right okay and if an extension is answering from a landline phone the notification of if recording is active or not won't be there either?

  8. Opt-in vs. Opt-out recording

    Hi just to add to this question, if the incoming caller selects for the call to not be recorded, will the extension being rung know that caller has selected to not record the call? If the extension will know the call isn't being recorded, how will they know?
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