Recent content by Guillaume Bourgeois

  1. Guillaume Bourgeois

    V20 Update 9 Alpha - Web Client Gets a New Look

    @N_G If I may share some constructive feedback: On the Office Hours configuration page, could the side menu listing the department names be made resizable by drag and drop? Department names can sometimes be quite long and do not fully display within the current layout. In my screenshots, I...
  2. Guillaume Bourgeois

    V20 Update 9 Alpha - Web Client Gets a New Look

    I noticed several changes in MyPhone and xAPI behavior that required adjustments on my side. First, I observed changes in MyPhone, specifically in the structure and/or payload of the Protobuf messages exchanged through /MyPhone/MPWebService.asmx. I had to dig quite a bit to fully understand the...
  3. Guillaume Bourgeois

    Security Alert for Systems with IP Based SIP Trunks

    You are right, I was about to add my opinion as well, so you did the right thing by reminding. @Alphabetic @KoesioOccitanieTech I will continue in thread “V20 Update 9 Alpha - Web Client Gets a New Look” .
  4. Guillaume Bourgeois

    V20 Update 9 Alpha - Web Client Gets a New Look

    … First, with you, things went well. People are so resistant to change, it’s crazy. Regarding the web client, I really like the new layout they introduced for the call forwarding menu (profile management). It feels much more user friendly in my opinion. On the flip side, I’m less fond of...
  5. Guillaume Bourgeois

    Three different places to set codec priority?

    Did you experience any issues with this call?
  6. Guillaume Bourgeois

    Three different places to set codec priority?

    Your screenshot shows PortaSIP. If that is the case, make sure the correct codec order has been applied on the PortaSIP side. It would also be relevant to have a comparable example using a Yealink T41S. Your screenshot shows an Android device, yet you mentioned that there are no actual...
  7. Guillaume Bourgeois

    Three different places to set codec priority?

    Do you happen to have two trunks set up? One with PortaSIP and the other with Breeze Connect?
  8. Guillaume Bourgeois

    Three different places to set codec priority?

    Are the users using headsets ?
  9. Guillaume Bourgeois

    Three different places to set codec priority?

    Hi, I suggest we focus on discussing the issue rather than attempting a blind fix. Could you tell us more about what you mean by “improving audio quality”? What symptoms are you experiencing exactly? 1. Are calls dropping? 2. Are you losing audio? 3. Is the voice breaking...
  10. Guillaume Bourgeois

    Integrations?

    Given the number of integrations you support, it would be shorter to list the ones you do not have a solution for. xD Although I say it jokingly, I refer anyone to you without hesitation ;)
  11. Guillaume Bourgeois

    3CX Cloud transcription revoked

    I'm not saying otherwise. Although this is relatively uncommon when it comes to a completely new and significant service such as AI, we are not dealing with a simple feature or an ordinary function, but with a full-fledged service. However, you stated: I disagree with that point. The term...
  12. Guillaume Bourgeois

    3CX Cloud transcription revoked

    Are you aware that the term “beta” means the feature is still under development ? In other words, the costs associated with development, maintenance, and support are not yet fully known, as the project is not complete. If you are not familiar with standard Software Development Life Cycle (SDLC)...
  13. Guillaume Bourgeois

    Security Alert for Systems with IP Based SIP Trunks

    Hi all, It has already been quite a while. I noticed that after installing Update 8A, a new option was added to the trunks and it is disabled by default: "Allow Carrier Side Transfers (SIP REFER)". I assume this may be related to the security vulnerability. Without claiming that this is the...
  14. Guillaume Bourgeois

    SMS with an ATA DID

    There is also a third option: Use a provider that allows registering a third-party number for SMS services. I have personally implemented this setup for a phone number on an analog line. Naturally, SMS messages do not pass through the analog line or the ATA. A Webhook must be configured in...
  15. Guillaume Bourgeois

    Flowroute Destination DID doesn't work for inbound calls

    Modify your DID in your 3CX so it does not include a “+” in front of the number, if you do not need SMS functionality.
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