Recent content by hwong

  1. 3CX Apps unable to connect to 3CX server

    Yes, I've verified that there's no firewall that would be blocking 5090.

  2. 3CX Apps unable to connect to 3CX server

    Yes, I verified that it is. In fact when you use any of the apps to connect you can see the team members etc. anything using 5001 to talk to the PBX, it's only when you try to either call out or dial an extension.

  3. 3CX Apps unable to connect to 3CX server

    Ok, so the logs aren't really shedding much light on what's going on, at least not from what I can tell. But I did use the packet capture feature and ran a couple of captures from the 3CX server using the console, there's very little if any trafficon port 5090. I see a fair bit of traffic on...

  4. 3CX Apps unable to connect to 3CX server

    Ahhh, ok cool. I'll turn it on, and see what I get.

  5. 3CX Apps unable to connect to 3CX server

    Correct, I did run the 3CX Firewall checker and it reports no problems, comes back all green. I'll have to wait on the Activity log as turning on verbose requires a reboot. Otherwise I've not done that. Yes, I can log into the PBX remotely, no problem. Yes, when we were notified of this issue...

  6. 3CX Apps unable to connect to 3CX server

    I wasn't exactly sure where to post this as it's impacting not only the Windows app, but also the web client as well as both iOS and 'droid. There were no changes made to our firewall or the PBX. We are not able to connect to the PBX from outside our network, using any of the apps. I've already...

  7. Operator Extension When Installing v16

    Thanks Frederick I'll try that next time!

  8. Operator Extension When Installing v16

    Hi all, We are currently running v15.5 on Windows 2012 and attempting to upgrade to v16. We created a backup file and uninstalled v15.5. When installing v16 using the backup file we get to the Operator Extension page and it correctly pulls the receptionists name and email, but the extension...

  9. v15.0.23 Issues with Push

    Sorry - didn't see your post YiannisH. I sent the link for the iOS cert to my colleague. As far as the Android issue, it's not just me on my device. There is another user on an S7 that is having the same issue. We are updating his phone to Nougat now to see if that works.

  10. v15.0.23 Issues with Push

    Updated my S7 Edge on Verizon to Nougat just now and calls are now coming through but there is a significant delay. The S& edge will only ring once before the timeout to voicemail occurs. Side note - it appears that the 3CX app in iOS has disappeared from the background app refresh settings...

  11. v15.0.23 Issues with Push

    Just checked and same issue in iOS

  12. v15.0.23 Issues with Push

    So far it is happening on my phone (S7 Edge) and the user that reported the issue (S7)

  13. v15.0.23 Issues with Push

    Yes, we are getting "OK OK" and 3CX client is not enabled for battery optimization and notifications are allowed.

  14. v15.0.23 Issues with Push

    I forgot to add I did check the 3CXDialer.logs and I did not see an unauthorized response from the GCM

  15. v15.0.23 Issues with Push

    Phone Model: Samsung Galaxy S7/S7 Edge Connection: 4G Wifi Server: v14 We are not exactly sure when it started but our Androids are not waking up to receive calls. It will work only once after deleting and re-adding the account to the app. After that it is nothing but missed calls. Calls are...
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