Recent content by JeremyK

  1. Music On Hold not updating.

    They were parking the calls, not putting them on hold. That was the main issue.

  2. Music On Hold not updating.

    I've restarted the IVR services and it's still the old system hold music.

  3. Music On Hold not updating.

    This is my Dashboard.

  4. Music On Hold not updating.

    Also, let me back up. I do not have call queues. I only have ring groups.

  5. Music On Hold not updating.

    I cannot find a spot on my system to restart the IVR service.

  6. Music On Hold not updating.

    I apologize, but I don't have any of these settings on my 18.0 system.

  7. Music On Hold not updating.

    How do you change MOH for Queue calls?

  8. Music On Hold not updating.

    This is the site I used. https://audioconverter.3cx.com/audio-converter I made several different calls. Some go to the main ring group and some have gone to the queues.

  9. Music On Hold not updating.

    I have a customer who's requesting that their MOH be changed from the system default. I've used the 3CX auto converter and it simply will not update to the new file. Does anyone have any suggestions?

  10. Re-assign cordless phone.

    I've restarted the base set and handset and it still has the old extension. Additionally, when I look up the PIN and try to use that to change the incoming line, it tells me invalid PIN. I'm really confused as to what to try next.

  11. Re-assign cordless phone.

    And no, I haven't power cycled the phone or the base unit yet.

  12. Re-assign cordless phone.

    When I go to the phones tab, the option to reprovision is grayed out.

  13. Re-assign cordless phone.

    Hello everyone. I have a question I'm hoping you can help me with. We have a customer who had an extension assigned to a Yealink W60B cordless phone. They asked that we change the name on the cordless phone and then assign the extension to a desk phone. I was able to do that with no issues...
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