Recent content by jerm324

  1. Knowledge Base Size Limitations?

    Well my entire purpose of using a CSV file was to workaround the inability for the 3CX AI agent to work with my existing API's. So the real answer is that what I want to do is not currently possible.

  2. Knowledge Base Size Limitations?

    Very well aware of this. I already have this. I don't see any way to allow the AI to use it within the current 3CX AI implementation. If there is I would very much like to know how.

  3. Knowledge Base Size Limitations?

    I don't know if this is a limitation of the configuration in 3CX or a limitation in OpenAI's API. I uploaded a 1mb csv file with about 50,000 rows and just two columns containing SKU and Inventory to the knowledge base. When asking my AI agent to check stock on certain SKU's, it can't find them...
    • jerm324
    • Thread
    • Replies: 6
    • Forum: AI

  4. V20 Update 8 Alpha - The AI Chapter

    Are there plans to enable the AI to access an API to allow it for instance check the status of an order for a customer? Check stock on an item etc...

  5. 3CX and Skyetel 401 Unauthorized Registration Errors

    Thank you for the response and explanation. I will keep an eye on the error logs and let you know if we encounter more issues.

  6. Fanvil X7C v2 Crashing on New Firmware

    For whatever reason I cannot replicate the crashing issue today. It's working as intended after the strange reset issue I had this morning. Will follow up if I encounter it again.

  7. 3CX and Skyetel 401 Unauthorized Registration Errors

    I sent in a message early yesterday and finally got a response this morning 10 minutes ago. All they said was "Thanks for reaching out. Our Engineering is engaged in reviewing your request. We will follow up once more information is available." Meanwhile I'm getting quotes from other providers.

  8. Fanvil X7C v2 Crashing on New Firmware

    Yes I know that the allowusebusyoptforgroup setting isn't supported. I will see if it related to that or any incoming calls. I want to note another very strange issue I had this morning. The phone was acting up and acting very "laggy" it took a second or two to register each button push and I...

  9. Fanvil X7C v2 Crashing on New Firmware

    Would have to test more. The one clear example I can recall the active call was direct to my extension from outside line and the 2nd incoming call was a ring group call.

  10. Fanvil X7C v2 Crashing on New Firmware

    None it's by itself

  11. Fanvil X7C v2 Crashing on New Firmware

    Yes freezes when receiving 2nd call. Phone is setup as router phone. While on active call a 2nd call comes in. The phone locks up and resets. The call does not appear to drop right away as it still shows active on the 3cx panel, at least until the person on the other end hangs up.

  12. Fanvil X7C v2 Crashing on New Firmware

    2.12.16.20, the previous version we were on, 2.12.15.6 I think? did not have this issue. I'm not certain, but I believe it may have something to do with receiving a 2nd call while on a current call.

  13. Fanvil X7C v2 Crashing on New Firmware

    I am using my X7C v2 as a Router Phone at a remote location. There has been 2 instances today when my phone just crashed and dropped the active call. There are a number of other users of this phone with the new firmware who are on site directly connected to the PBX and they have not reported any...
    • jerm324
    • Thread
    • fanvil fanvil x7c
    • Replies: 12
    • Forum: Fanvil

  14. 3CX and Skyetel 401 Unauthorized Registration Errors

    If anyone is following this, Skyetel told me they did an update last Wednesday, and for a few days we had no issues, but come Sunday (yesterday) the issue returned, also experienced it again today. About done with these guys if they don't sort this out.

  15. Solved Fanvil V65 - 3CX Logo and Date/Time Problem after the FW-Upgrade

    I have a Fanvil X7C v2 with a similar issue on the new firmware 2.12.16.20
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