Fanvil X7C v2 Crashing on New Firmware

[jerm324]

I am using my X7C v2 as a Router Phone at a remote location. There has been 2 instances today when my phone just crashed and dropped the active call. There are a number of other users of this phone with the new firmware who are on site directly connected to the PBX and they have not reported any of the same issues (yet). Anyone else experienced any issues like this?

 

[TheodorosG_3CX]

What is the firmware version that you are currently using?

 

[jerm324]

2.12.16.20, the previous version we were on, 2.12.15.6 I think? did not have this issue. I'm not certain, but I believe it may have something to do with receiving a 2nd call while on a current call.

 

[TheodorosG_3CX]

We did not had any report for this ip phone using this firmware version.
Just to clarify, the phone will freeze while receiving a second call? May i know the steps to reproduce this issue?

 

[jerm324]

We did not had any report for this ip phone using this firmware version.
Just to clarify, the phone will freeze while receiving a second call? May i know the steps to reproduce this issue?

Yes freezes when receiving 2nd call.

Phone is setup as router phone. While on active call a 2nd call comes in. The phone locks up and resets. The call does not appear to drop right away as it still shows active on the 3cx panel, at least until the person on the other end hangs up.

 

[TheodorosG_3CX]

How many ip phones are provisioned behind the router phone?

 

[jerm324]

None it's by itself

 

[TheodorosG_3CX]

And the calls are direct calls to extension?
For example are you replicating this while making internal calls?

 

[jerm324]

Would have to test more. The one clear example I can recall the active call was direct to my extension from outside line and the 2nd incoming call was a ring group call.

 

[TheodorosG_3CX]

Can you please test and let me know the exact steps?

Also second Ring Group call to an extension indicates that particular 3CX Parameter has been changed which is not supported from our side.

 

[jerm324]

Yes I know that the allowusebusyoptforgroup setting isn't supported. I will see if it related to that or any incoming calls.

I want to note another very strange issue I had this morning. The phone was acting up and acting very "laggy" it took a second or two to register each button push and I dialed an intercom number. When it connected it was very poor call quality. I rebooted the phone and upon reboot it would not register. Eventually I factory reset the phone and removed the phone from my extension on the admin panel (intending to do a full reset). However for whatever reason the phone rebooted after reset it picked up the settings from 3cx again and started working properly.

 

[jerm324]

For whatever reason I cannot replicate the crashing issue today. It's working as intended after the strange reset issue I had this morning. Will follow up if I encounter it again.

 

[TheodorosG_3CX]

@jerm324 I was not also able to reproduce your issue. However it seems that factory reset cleared the phone.