Recent content by jhayes77

  1. Page Put Active Lines on Hold

    Hi everyone, Today two of our staff were dialed into a conference call and someone in the office did an “all page” which apparently put their phones on hold. So on our end, we just had dead air but apparently everyone else on the conference call was hearing the 3CX hold music. They hung up and...

  2. Solved Multiple Operators

    Hi everyone, so I found the error. It looks like the digital receptionist "0" function was set to that one persona and not the dummy extension. For those needing this set up in the future, I... 1. Set up a dummy extension and for forwarding rules exception, used * and pointed the calls to an...

  3. Solved Multiple Operators

    Hi all, We have one designated operator but we need more than one person to accept "0" calls if they're on vacation. I tried setting up a dummy account that is not provisioned to a phone with an Exception rule of * and All Hours gets forwarded to a ring group but it doesn't like it. It will...

  4. Solved 365 and Calendar Sync

    Hi all, we are using the O365 calendar sync and if we have calendar events that were on there that we changed to free OR deleted the event, it is still putting the phone in DND. Does anyone else have problems with this and if so, how can we get it to check the calendars more often? I've read...

  5. Bulk Editing BLF

    I have about 40 Fanvil X6U phones and it has been hit-or-miss when trying to bulk edit BLF keys (there's about 50 per phone). I was able to check box multiple extensions during install but I'm hoping there's an easy way to either edit all the BLF keys at once or create a template somehow and...

  6. Fanvil i31S Progammable Shortcuts

    We have a Fanvil i31S doorphone and I would like to be able to program a certain set of keys to allow front door guests to press 2* (* to dial) for accounting, 3* for membership, etc. I programmed the main button to dial a ring group but would like to expand the functionality of the door phone.

  7. Fanvil i31S after hours

    Thank you!

  8. Fanvil i31S after hours

    When it asks for the caller ID, would I list the extension or do I need a DID for the door phone?

  9. Fanvil i31S after hours

    We have a Fanvil i31S door phone that when you press the CALL button, it forwards to a Ring Group since there are 4-5 staff that monitor the door. We had someone who rang the door phone at midnight the other night as a prank and woke that staff up. Besides setting Available/Away status for my...
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