Recent content by joaofabres

  1. Call Journaling and Bitrix24 Integration not working properly

    Hello, Alejandro. I just checked the option to match exactly, and I was thrilled to see that the CRM test worked. Nevertheless, I did lots of test calls and none of them were recorded. We can't call from Bitrix24, as it doesn't work. Do you think that these two errors are related? Thank you.

  2. Call Journaling and Bitrix24 Integration not working properly

    Apparently 3CX couldn't find the number in the CRM

  3. Call Journaling and Bitrix24 Integration not working properly

    Sorry for the amount of questions, but I just opened the log, and, if possible, I'd like to know what kind of information I should look for. As I stated, my call journaling doesn't work, so that's the main problem.

  4. Call Journaling and Bitrix24 Integration not working properly

    Mind if I ask how to download those files? I just found them, but there doesn't seem to have anything to download them and use in the viewer. Should I do a backup and download it?

  5. Call Journaling and Bitrix24 Integration not working properly

    As you can see, verbose mode (Detalhado in my language) is already set. I used 3cxBinLogViewer.exe to access the .bldef file that I got from the support info.

  6. Call Journaling and Bitrix24 Integration not working properly

    Hello! Just did that. Is this the right file?

  7. Call Journaling and Bitrix24 Integration not working properly

    I accidentally screenshotted the wrong call. This is the right one.

  8. Call Journaling and Bitrix24 Integration not working properly

    What do you mean by fully external? On the 3CX app I called using my DID number, not the internal number. It's also 3CX hosted.

  9. Call Journaling and Bitrix24 Integration not working properly

    Hey, okay! I used the 3CX app on firefox.

  10. Call Journaling and Bitrix24 Integration not working properly

    Oh, right. I did an external call and this was the result. Also, was everything maskedright? If not I'll delete the image soon. Thank you.

  11. Call Journaling and Bitrix24 Integration not working properly

    I activated verbose logs and did the test call. Does the image below contain the information that I need to know what's wrong? Thank you, in advance.

  12. Call Journaling and Bitrix24 Integration not working properly

    I've successfully integrated Bitrix24 to 3CX according to the 3CX guide, but it still doesn't provide Call Journaling (with or without click2call extension).
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