Recent content by Mike Shintani

  1. Outbound SMS Creates a Duplicate Chat When the Recipient Replies

    Hi Charles, I made the DID change to E.164 format in 3CX, and that did fix the SMS issue completely. Inbound and outbound texts now stay in the same conversation. However, inbound voice calls to that DID are now falling through to the trunk’s Default Route instead of matching the DID. I...

  2. Outbound SMS Creates a Duplicate Chat When the Recipient Replies

    Hi Charles, Are you talking about Admin->Voice&Chat->DID Numbers? They are entered as NPANXXYYYY, not +1NPANXXYYYY. Is this my issue? We've been setup this way for 3+ years with no voice issues. But, as I mentioned, this SMS duplicate thread has always been an issue.

  3. Outbound SMS Creates a Duplicate Chat When the Recipient Replies

    We are using Voxtelesys as our SIP trunk provider, and inbound and outbound SMS messaging is otherwise working correctly. The issue occurs when a 3CX user initiates a new SMS conversation: The 3CX user opens SMS chat, creates a new conversation, and sends a text message to an external...

  4. Change SBC IP Address on Raspberry Pi

    I would like to change the IP Address on eth0 of my Raspberry Pi SBC. Can I simply go into the sudo nmtui utility and make the change? Will I need to do any other configuration changes at my Hosted 3CX SBC profile screen, or any other place on the Raspberry Pi?

  5. SBC "pi" password

    I have successfully installed a new SBC by following the directions from 3CX. It's up and running. I am curious if it's recommended to change the "pi" login password from "raspberry" (as directed in the instructions) to something not publicly known and more secure. Will changing this password...

  6. Delete Voicemails by Extension on Hosted 3CX

    We are in a hosted environment, at 3CX. Thus, I do not have access to the server's directories (to my knowledge). I have users that have upwards of 100+ voicemail messages. Is there a way to delete these?

  7. Hosted 3CX Upgrade to V20

    I am a Hosted by 3CX customer running V18 9. I am confused on how to proceed. I am getting emails from 3CX reminding me to upgrade. An email exchange I had directly with 3CX said "You have to update the system manually from v18 to v20." However the official 3CX upgrade posting says "If your 3CX...

  8. Changing Status of an Extension via the Management Console

    A user set their extension to Do Not Disturb, they are out of the office. Is there a way, as the admin, via the Mgmt Console, I can change this user's extension status to Available? I do not know this extension's user password to login via the webclient and I do not want to ask someone to...

  9. SBC Trunks issuing "Status to UP" event every hour

    Thanks so much for this. I’ll certainly setup the ping test. Curious, would you say SIP phone trunks via a router phone (or Fanvil specifically) are sensitive to slight outages between phone and host? Would you expect the phone’s trunk to switch to a down state every time a ping timeout...

  10. SBC Trunks issuing "Status to UP" event every hour

    We have 28 total phones load balanced across three Fanvil X6U phones configured as SBCs. Today, after no configuration changes to our environment, all three of these trunks starting showing the event below each hour. I do not see any status changed to "down", I only see "Up". Trunk SBC 'Fanvil...

  11. Event -- Unknown variable for a door phone

    This warning Event (Unknown variable '%%Type%%' in template fanvil_doorphone.ph.xml at position 5425) began getting logged every hour (almost exactly to the second) about three weeks ago. We don't have a Fanvil Door Phone anywhere in our environment. Is there way to resolve the error to stop the...

  12. SIP Registration Fails after 3CX initiated firmware upgrade

    It sounds like I should not be worried about what we experienced and that when firmware updates are applied to the phones I should expect that some phones might need extra reboot help. So, I should always have someone onsite to assist in the event manual assistance is needed.

  13. SIP Registration Fails after 3CX initiated firmware upgrade

    We have roughly 30 Fanvil X5U and X6U phones. About two weeks ago the supported firmware was upgraded and all these phones displayed in red color in the Phones view. I used the 3CX initiated firmware update function to bring the phones into compliance. I did about 5 phones at a time. All 30...

  14. Route by CallerID - Inbound Rules order of operations

    Thanks all. Very helpful. Got everything to work.

  15. Route by CallerID - Inbound Rules order of operations

    I have an Inbound DID rule set on our main phone number's DID to route directly to our receptionist's extension. This works well. Ever inbound caller arrives there. I want to route a specific person's cell phone CallerID to route directly to my extension (I am not the receptionist). I want this...
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