Recent content by MRM

  1. MRM

    3CX Top Forum Contributors for 2017

    Well done, much appreciation for your commitment to our 3CX members new & old...
  2. MRM

    how can i show on phone screen the string "support" before the name of the caller when phone rings?

    Hi Luca, So glad that you solved the issue, it would be great if you could share what you did as others might be in the same situation, thank you.
  3. MRM

    Best phone for easy provisioning.

    Hi David Rew, As we cannot advise on what to buy for easy provisioning, what we can do is advise on the supported phones on this web link https://www.3cx.com/sip-phones/ Good luck.
  4. MRM

    Solved Unable to pass firewall check v15 with SonicWALL

    Hi JerN, Thanks for the update and everything is working now.
  5. MRM

    Bridge prefix mismatch

    Hi NetVu IT, Have a look at your outbound rules, by rearranging which route the PBX chooses could be the issue. https://www.3cx.com/docs/manual/sip-trunks/
  6. MRM

    Solved Zendesk Plugin not found in Management Console

    Glad to help... Regards
  7. MRM

    Solved Caller ID from shared park

    Thanks Engin411 for letting us know everything is working again, it's much appreciated. Regards,
  8. MRM

    Solved Zendesk Plugin not found in Management Console

    Hi Yannick, In v15 main screen go down to Settings > CRM Integration > Available CRM Integration > select Zendesk & download! Regards
  9. MRM

    Certification page in customer account: 500 - Internal server error.

    Just to confirm with AGP, I have also tested the web page and get into the portal with no issues. Regards,
  10. MRM

    Firewall Test Fails but SIP Works

    Have a look through this page; https://www.3cx.com/blog/voip-howto/static-port-mappings/ for a better understanding for Full Cone NAT. Not familiar with the Juniper firewall so maybe someone else from the community can help on that front.
  11. MRM

    Firewall Test Fails but SIP Works

    Hi Robert, Can you confirm what ports are not passing the test? Regards,
  12. MRM

    Solved Change FQDN afterwards

    Hi Dustycr, Create your backup & untick the FQDN & license box... as per pic below
  13. MRM

    Solved Change FQDN afterwards

    Hi Dustycr, In order to change the FQDN in v15 you will need to reinstall 3cx Phone system. As the FQDN will be bound to the PBX edition license key you will need to log in to the https://customer.3cx.com using the credentials located in the email you received with the PBX edition key and...
  14. MRM

    Extension appears unregistered

    Hi JST, You can use the generic setup and confirm if the fault stays or goes away with your other provider. Regards,
  15. MRM

    Extension appears unregistered

    Hi JST, Have you tried using another provider to confirm where the possible fault lies, there is plenty out there that provide free services to a certain extent? Regards
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