Recent content by rcox

  1. Upgrading from SMB to ENT on the 3cx.cloud

    Our current SMB setup has no back up option. as such i can find a way to delete our current cloud and restore with a new upgraded key. the SMB version on 3cx.cloud has zero way to backup so you can use it as a restore. i cant even find the instance manager. i understand you cant do an upgrade of...

  2. BLF Not Sending Updated Button Choices for One Phone Only

    I followed all of those steps many times, as well as factory reset and created a new user and it did not fix the issue. Solution: I ordered a new Fanvil X6U and it worked perfectly.
    • rcox
    • Post #6
    • Forum: SMB

  3. BLF Not Sending Updated Button Choices for One Phone Only

    I factory reset it and reprovisioned it, but now it is not connected to the system. It says SIP Register Failed. Someone else installed the system, so I may be missing a setting somewhere.
    • rcox
    • Post #4
    • Forum: SMB

  4. BLF Not Sending Updated Button Choices for One Phone Only

    Our system uses Fanvil5XU phones. After employees leave, I update their user information to the new person and this update pushes to all phones EXCEPT mine. This one Fanvil still displays the names of the people who have left, despite them no longer being in the user area. Additionally, when I...
    • rcox
    • Thread
    • blf buttons fanvil5
    • Replies: 6
    • Forum: SMB

  5. Blacklisted on paid new cloud SMB.

    it now has the correct firmware and is listed as SBC and online. just the admin and the apps on desktop/ wifi phone will not work. any chance someone could help us out. it would be a good idea to put in the cloud a portal to clear issues so you dont stop work for 24hours. this will cause an...
    • rcox
    • Post #10
    • Forum: SMB

  6. Blacklisted on paid new cloud SMB.

    Ok so i have now added the x5u-v2 and updated its firmware. But before the upgrade was completed our IP got blacklisted again. but our phones are still working just can login to 3cx manager. can you please check and clear the blacklist that happened because the firmware wasn't done before adding...
    • rcox
    • Post #8
    • Forum: SMB

  7. Blacklisted on paid new cloud SMB.

    working thank you so much.
    • rcox
    • Post #7
    • Forum: SMB

  8. Blacklisted on paid new cloud SMB.

    i confirmed the model. with that said i am installing the SBC option instead. But is there anyway to reset my 3cx setup or to remove the blacklist? waiting 24hours is a problem. thank you
    • rcox
    • Post #5
    • Forum: SMB

  9. Blacklisted on paid new cloud SMB.

    Fanvil x5u 2.4.2 yes it was setup as a router phone. the provision did happen as the password and info in 3cx was applied to the phone for web login. then the blacklist happened. what are the options for whitelisting our public IP? is the only option for that to upgrade a lic to pro/ent? i...
    • rcox
    • Post #3
    • Forum: SMB

  10. Blacklisted on paid new cloud SMB.

    i have a static public address to which all of the 10 users will be making calls from. but after signing in and getting the trunk setup, i added the mac for the 1 phone and completed the reboot as the guide said to. But the phone came up saying SIP failed to reg and the console now shows my...
    • rcox
    • Thread
    • Replies: 9
    • Forum: SMB
See more
3CX Logo Footer Copyright © Sitemap Privacy
Top Bottom