Recent content by RichardC

  1. Show all busy agents in wallboard statistics

    +1

  2. huge amount of "Abandoned / Polls" when agent is on DnD (*61)

    Hi Well, nope. When i do that i have this problem: https://www.3cx.com/community/threads/calls-timeout-if-no-agent-available.62224/ adding a "fake-agent" did not solve mentioned problem in that post.. therefor i have asked reseller, and they suggested to use *60 / *61 to avoid agents loggin...

  3. huge amount of "Abandoned / Polls" when agent is on DnD (*61)

    Hi, your answer sounds like a logical explanation, except according to our 3cx reseller this issue is solvable, but to get a solution we have to create ticket and pay. If no-one has a solution i just accept this and leave it. 3cx is not what we thought it would be. Too bad...

  4. huge amount of "Abandoned / Polls" when agent is on DnD (*61)

    i uploaded a WEBM (change extension TXT to WEBM) there you can see the behavior.... when a caller is in queue and agent(s) are on DnD in combination with status Available the polling does not stop until agent is busy (yellow) of logged out)

  5. huge amount of "Abandoned / Polls" when agent is on DnD (*61)

    Hi, Can anyone tell me what i did wrong in my queue settings? When our agents are on DnD (*61) AND status = Available we get these huge amounts of polls. Anyone has any experience with this and what i need to do to avoid these numbers?

  6. Migrate from Linux to Windows - restore 3cx backup from linux to windows

    We want to see our three queues apart from each other, also want to see current longest waiting etc and other information, like busy agents, etc. We are building a custom wallboard, also with our support chat queue and other internal information.

  7. Migrate from Linux to Windows - restore 3cx backup from linux to windows

    Thanks, missed that one. And there is no way to retrieve api like information (current queue / wallboard information) from a linux 3cx system?

  8. Migrate from Linux to Windows - restore 3cx backup from linux to windows

    Hi, We would like to create a wallboard. We want to show incoming calls and max waiting time on this wallboard. As far as i can see the API is only possible if 3CX is installed on Windows. Therefor we want to migrate the Linux system to the Windows system. Can anyone tell me if it is possible...

  9. Calls timeout if no agent available

    *bump*

  10. Calls timeout if no agent available

    Hi, Is there anyone from 3CX who can give an answer to this? We really need this to work as wanted.. To be honest, we would not have chosen 3CX if I knew this is not a default function. And yes, maybe i should have tested this properly. But i only tested it with availble agents and working...

  11. Calls timeout if no agent available

    I found this post, and i was wondering if/when this is possible in 3cx? https://www.3cx.com/community/threads/calls-hitting-timeout-instantly-if-no-agent-available.50788/ We have the same issue, our agent sometimes have to set to DoNotDisturb, but definitely will log back in within few...

  12. Calls timeout if no agent available

    Great suggestion, i will try this out, however this maybe has negative effects on my stats and reports. So it would be nice if there could be created an extra function which on which "if no agents logged in transfer call after XXX seconds" where XXX seconds has te be lower then the "timeout...
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