I found this post, and i was wondering if/when this is possible in 3cx?
We have the same issue, our agent sometimes have to set to DoNotDisturb, but definitely will log back in within few seconds/minute.
Now we have set a ringgroup as overflow (destination no answer), however if no agents are available in ringgroup the same problem exist...
I am curious why this is not a default function, or what am i missing in our config? It is not the (or our) purpose to end a call or send to a voicemail if no agent is available. And apparently a ringgroup is also no solution, because calls also get lost / send to voicemail.
Suggestion: So it would be nice if there exists an extra function which "timeout if no agents logged in transfer call after XXX seconds"
(where XXX seconds should be lower then the "timeout destination if no answer")
Original text in post:
"On my main call queues I have the timeout set at 30 seconds before it diverts to queue 2, but if no agent are currently logged in to the queue then it diverts instantly.
Is there a way if turning that off so the call would still stay in the queue for the 30 seconds? My reasoning is that agents may be logged out of the queue but then could see a call waiting on the wallboard so then could log back on to the queue to answer it."
We have the same issue, our agent sometimes have to set to DoNotDisturb, but definitely will log back in within few seconds/minute.
Now we have set a ringgroup as overflow (destination no answer), however if no agents are available in ringgroup the same problem exist...
I am curious why this is not a default function, or what am i missing in our config? It is not the (or our) purpose to end a call or send to a voicemail if no agent is available. And apparently a ringgroup is also no solution, because calls also get lost / send to voicemail.
Suggestion: So it would be nice if there exists an extra function which "timeout if no agents logged in transfer call after XXX seconds"
(where XXX seconds should be lower then the "timeout destination if no answer")
Original text in post:
"On my main call queues I have the timeout set at 30 seconds before it diverts to queue 2, but if no agent are currently logged in to the queue then it diverts instantly.
Is there a way if turning that off so the call would still stay in the queue for the 30 seconds? My reasoning is that agents may be logged out of the queue but then could see a call waiting on the wallboard so then could log back on to the queue to answer it."
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