Recent content by robmango

  1. CFD - Voice prompt not recognised - Google cloud speech

    I have a CFD project running which is using Google cloud speech services. When the caller states the name of the branch or the type of service they require the call is then transferred as per a C# code script. This is working really well for the most part. However, one of their branches is...

  2. CFD - Match customer record and send email

    What would be the best way to get the callers email address included? Using a really simple database, the caller validates with ID 1111, how can I match that against an email address? They've already validated with their ID so I know it doesn't need another validation, just not sure where to...

  3. CFD - Match customer record and send email

    Perfect! Thanks again

  4. CFD - Match customer record and send email

    Thanks, i'm struggling with the new line part, i have below set; CONCATENATE(TranscribeAudio1.RecognizedText,Validate_ID.CustomerID) But it's putting the ID right after the transcription, where does the \n come in?

  5. CFD - Match customer record and send email

    Thanks!! It's working well. Can I put more information/variables in the body of the email? I've already validated the caller with an ID number, matched from a database. I wondered if I could get the ID in the body too as it's already in the project as a variable. I have it set as below...

  6. CFD - Match customer record and send email

    Thanks, i've got it working now. I would like to use an smtp server to send the email. I'm using the 3CX server connection settings at the moment. I've been trying to use gmail but less secure apps can't be enabled. Can you suggest another smtp service?

  7. CFD - Match customer record and send email

    Thanks, where do I add the RecognizedText property/variable? I've added it before using c# code component, but I don't have one of these in this setup...

  8. CFD - Match customer record and send email

    Thanks, have you got any examples of the transcribe audio component setup? I've set the record component as; Then the transcribe component as; Where do I go after this, how do I send the transcribed audio?

  9. CFD - Match customer record and send email

    I'm wondering if the below would be possible using CFD. We've got a use case for this scenario so might have a chance to get this demonstrated and later implemented. - Customer calls in and is prompted to enter a customer ID - This ID is then matched in a database - The caller is then...

  10. CFD - Speech to text help!

    Just tried that and it works perfectly, thanks again for all of your help :)

  11. CFD - Speech to text help!

    Just got another question on the C# code. Could I send 'Nottingham' to another CFA component rather than a 3CX extension number? At the moment i've sent it to extension 892 which is another CFA project. 892 is a sub menu for the two Nottingham sites. Wondered if I could keep this contained...

  12. CFD - Speech to text help!

    Great, thanks again :) The scripting works much better than the dictionary. The system is able to differentiate between the two Nottingham variants.

  13. CFD - Speech to text help!

    Is there a 'beep' file built in to CFD that i could place after the initial audio prompt?

  14. CFD - Speech to text help!

    Great, that's working now!! Thanks very much, it's now matching from the script. I need to add the other branches to the script and do some more testing but it's looking good so far. Appreciate the help :)

  15. CFD - Speech to text help!

    I can't view the attachments, i get the below error...
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