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Ronald Lysmont

Joined: Sep 21, 2021

Last seen: Aug 7, 2026

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- Ronald Lysmont replied to the thread V20 Update 10 Alpha: MCP, AI Server & More Admin Control.
  
  Same request here. DDI's are assigned to Department and routed to CQ's. The CQ members from different CQ's use outbound rules with...
  
  Aug 7, 2026
- Ronald Lysmont reacted to Sonal-MA's post in the thread V20 Update 10 Alpha: MCP, AI Server & More Admin Control with Like.
  
  Hi, Very nice update. Can't wait to test the MCP features. You guys are killing it! I have one question about the Caller ID...
  
  Aug 7, 2026
- Ronald Lysmont reacted to UCSA's post in the thread V20 Update 10 Alpha: MCP, AI Server & More Admin Control with Like.
  
  whilst all thes changes are awesome, i would love the menu structure in V20 U10 to be sortable like it was in V18 and V16, as per...
  
  Aug 7, 2026
- Ronald Lysmont reacted to nikolascx's post in the thread Route call based on Customer Department with Like.
  
  HI Team The direction we are working towards is giving the AI Agent more access to external data and variables, so it can make smarter...
  
  May 22, 2026
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