Recent content by Scape

  1. Calling Your Own Outbound Caller ID

    Is there a way to allow an agent to call its own outbound ID? We have several ring groups configured and each ring group's outbound ID is set the same for each of its members. At the moment if one of those agents tries to call the outbound ID it goes straight to voicemail. This is a unique...

  2. Understand Call Report

    Thanks for that. Yes that could very well be the case. Will do some further testing.

  3. Understand Call Report

    I'm trying to make sense of a call report from a call queue, particularly around unanswered calls. Some of the calls are showing as unanswered with ring time and talk time as 0 and terminated by the caller (which I understand). Some other calls are showing as unanswered but showing as being...
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