Understand Call Report

[Scape]

I'm trying to make sense of a call report from a call queue, particularly around unanswered calls. Some of the calls are showing as unanswered with ring time and talk time as 0 and terminated by the caller (which I understand). Some other calls are showing as unanswered but showing as being terminated by the caller and recipient.

In the screenshot "Safe" is an agent in the queue. Also note I've removed all the numbers and replaced with 0's.

 

[jed]

@Scape
To me it looks like the calls are terminated by the Queue due to "Destination if No Answer" (DINA) = End Of Call (So no one has been loged in into the queue)
The Safe call was ringing at Safe for 12 sec. and then terminated by the caller before Safe picked up the call.

Could this be true based on your Queue Settings?

 

[Scape]

Thanks for that. Yes that could very well be the case. Will do some further testing.