Recent content by shepds

  1. Setting Outbound CallerID

    We are using 3CX SMB with Flowroute as our SIP Trunk Provider. I believe I have the outbound CallerID settings correct with both 3CX and Flowroute. However, when outbound calls are received from any of our DIDs, we are identified on the recipient's phone as "Unknown". If anyone can provide...
    • shepds
    • Thread
    • Replies: 3
    • Forum: SMB

  2. Block or Blacklist Inbound Phone Numbers on 3CX Small Business Edition

    In the Small Business Edition of 3CX, Is There A Way to Block or Blacklist Inbound Numbers?
    • shepds
    • Thread
    • block list
    • Replies: 2
    • Forum: SMB

  3. Solved Call Recordings - How Are Recordings Accessed?

    Understood. Thank you again for the very quick reply.

  4. Solved Call Recordings - How Are Recordings Accessed?

    Thanks for your quick reply. I do have that setting enabled. Is there any way for an admin to search and listen to recordings without logging into each user's account? Also, we have recordings enabled for our queue. Please advise where can we locate and listen to those recordings. Thanks again.

  5. Solved Call Recordings - How Are Recordings Accessed?

    We are using StartUP Pro and have recordings enabled for both individual users and our main queue. However, I am not able to locate these recordings anywhere on our system. Please advise. Thank you.
    • shepds
    • Thread
    • call recordings
    • Replies: 4
    • Forum: SMB

  6. Desktop App - SMS Protocol

    We understand how to pop-up the 3CX Desktop App using the TEL: protocol from within our CRM system. Is there a way to use the SMS: protocol that will bring a user directly to the Desktop App's Chat page and automatically populate the phone number associated with the link that is clicked?
    • shepds
    • Thread
    • desktop app sms
    • Replies: 1
    • Forum: SMB

  7. Outbound Caller ID

    Thanks for your reply. We are using Flowroute. I've already reached out to them and they have confirmed that all of our settings are correct. I can see from our Admin Portal on Flowroute that the CNAM is properly registered.

  8. Outbound Caller ID

    Our CNAM has been properly registered and outbound caller ID set correctly for all DIDs associated with our StartUP PRO installation, which is hosted by 3CX. However, the Caller ID is currently being overridden by the "From:" field, which presently contains our system admin's name. We'd like to...
    • shepds
    • Thread
    • caller id outbound
    • Replies: 2
    • Forum: SMB
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