Recent content by Srdan

  1. 3CX DATEV-Integration Question

    Hello, I asked the same question on the DE-Forum, but no response yet. I am trying my luck here. We are using DATEV-Software, and also the DATEV-Integration, so that we are able to call directly from within the software. Currently we have desktop-phones and 3CX client app on terminal server. The...

  2. 3CX via VPN with RDS hosts (Terminal Server)

    Thank you, that clarifies the situation. It is now clear that we were consulted badly, and that 3CX definitely cannot do what our previous system could. 3CX can though more other things, but I find that caller ID from metadata directory is way more important than some other stuff. In any case...

  3. 3CX via VPN with RDS hosts (Terminal Server)

    Well, it doesn't work. Windows client IS installed on the terminal server. We can dial from DATEV, but we do not get a caller-identification. According to our specialists in the datacenter, CSTA is the only protocol allowed. And it is what is used by the solutions to transfer the metadata over...

  4. 3CX via VPN with RDS hosts (Terminal Server)

    Hi, thanks for the answer. On our local network reside our workstations, 3CX server and telephones. On a remote side (DATEV datacenter) reside our RDS server - with DATEV software and 3CX client. That allows us to call our customers by clicking at the number in the software. The two sites are...

  5. 3CX via VPN with RDS hosts (Terminal Server)

    Hello, I most likely don't understand the thing as maybe I should, so please bear with me. Couple of years back when we got 3CX unfortunately we got really bad consulting from an external company, and was said that 3CX should work as expected in our environment - which it does not for one...
    • Srdan
    • Thread
    • Replies: 6
    • Forum: Other

  6. 2nd call hangs up the 1st call

    Oh how very embarrassing. Thank you. Update has been done, apps up to date, still checking with all users, but seems to work fine with those who gave feedback.

  7. 2nd call hangs up the 1st call

    Hello, I have a weird problem with our Android phones: one is in the call, a 2nd call comes in, and the first call is automatically hung up. We are on v15.5 and Android apparently needs a legacy app. iOS doesn't have any problems though... We are also not yet on the v16, since it's very new, but...

  8. General implementation questions

    Not possible. The data center is our own company.

  9. General implementation questions

    Unfortunately, in the meantime I found out that we have a severe limitation with our 3CX system (mind that I didn't install the system). As we have a site-to-site VPN tunnel in place, our data center doesn't allow LDAP over VPN, neither it allows VOIP over VPN. So, we are severly limited when it...

  10. General implementation questions

    Excellent. Then that will be the next step. What about the caller-id thing? How does 3CX communicate with data in our software?

  11. General implementation questions

    I've talked in the meantime with couple of professionals, and if I understand it correctly, we can implement VOIP instead of ISDN, without changing much. But, we still cannot implement caller-id in 3CX. Let me ask something else: When it comes to reading caller-id out of CRM (3CX Integration...

  12. General implementation questions

    Currently we have 3CX Client installed on the RDS. I don't know what you mean with the control of the IP phone... how can I check that if that's currently the case? I measured latency now, and we have about 15ms to our RDS server in Germany with our current DSL connection. However, I can't know...

  13. General implementation questions

    Hello, we are already using 3CX, but we are looking into changing it from ISDN to VOIP. The reason behind is that we would like to "turn" the cost of ISDN connections and hardware into using better internet connection, while also improving the functionality of the 3CX software. We have a...
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