Thanks for the replies
I have checked the call log and it did not indicate that the call was dropped
So most likely it was just a coincidental circumstance that the call was dropped
I have a problem with the "Office Hours"
Setup Office Hours:
9:00 AM - 11:59 AM 1:00 PM - 4:00 PM
Problem: when there is a active call coming in @ 11:57 then it is automatically ended @ 12:00
Is there a setting that an active call is not ended until the call is ended by the caller?
I need a user rotation service for 1 user at the time and with a total of 7 users, who will man 1 VOIP number within a certain period of time (usually 2 weeks)
User 1: 1-1-2025 - 15-1-2025
User 2: 16-1-2025 - 29-1-2025
User 3: 30-1-2025 - 12-2-2025
User 4: 13-2-2025 - 26-2-2025
User 5...