Office Hours automatically ends active calls

[ST24]

I have a problem with the "Office Hours"

Setup Office Hours:
9:00 AM - 11:59 AM 1:00 PM - 4:00 PM

Problem: when there is a active call coming in @ 11:57 then it is automatically ended @ 12:00

Is there a setting that an active call is not ended until the call is ended by the caller?

 

[AWS2P]

Never seen an established call ended by an automated office hours switch. Have you checked what's in the logs ?

Call should stay active until one side hang up

 

[KyriacosS_3CX]

Hello,

Was the call answered and talking, or sitting in a queue waiting for an agent to pick it up?

 

[ST24]

Thanks for the replies

I have checked the call log and it did not indicate that the call was dropped
So most likely it was just a coincidental circumstance that the call was dropped