Recent content by syadmins

  1. Missing Agents Reports - Grafana Dashboards Templates

    We wish the Agent login/logout data along with Available/DND/Away/etc Statuses will be exposed part of the data connector in the upcoming version. Definitely these are very useful/needed KPI for the call center supervisors.

  2. "Visibility of Missed Calls on Phone "

    Hi @KyriacosS_3CX , Indeed, however granting queue manager permissions to the agents means higher roles and controls than what they supposed to get. For the queue stats reports, true, but obviously can not be checked in instantly, instead they should wait for the schedule. Speaking of the...

  3. "Visibility of Missed Calls on Phone "

    Hello all, I was searching for similar post before creating a new post and came across this one What I understood, both @ConceptsWeb and @KyriacosS_3CX agreed on no missed calls for missed polls and the concern is to avoid double or triple callbacks, that's definitely possible, however I think...

  4. QCB to Dynamically Change Outbound Prefix Based on the Dialed DID

    Thanks @Alphabetic for your response. Indeed that's something feasible, however you know since we have 3 DIDs, means I have to replicate my 3 queues to 9 queues instead, I'm sure you can imagine how messy the reports, login/logout will be for the supervisors KPI monitoring and agents daily...

  5. QCB to Dynamically Change Outbound Prefix Based on the Dialed DID

    Hello, We have 3 DIDs for 3 different scripts of 3 brands under the same company, in which all the three brands serviced by the same 8 agents and 3 queues. At any given moment a call may come to any of the queues. The requirements: When a customer reach to us over DID 111111 and the call is...

  6. "also ring my mobile" option timeout

    Hello, We previously experienced an issue with call forwarding where the callee’s number was displayed instead of the caller ID. We have resolved this by enabling the "also ring my mobile" option, which now correctly displays the caller's number. However, we would like to know if it is...

  7. Get Attached Data After Makecall API - CFD App

    Hi @edossantos_sipcaller Well, actually your concern cross to my mind, but ain't the accuracy comes from the sql statement we write for it. For example; if the OTP 123456 supposed to be play for the destination number 01122334455. My sql statement is something like this: select phonenumber...

  8. Get Attached Data After Makecall API - CFD App

    Right. I'll go for it then. Thanks

  9. Get Attached Data After Makecall API - CFD App

    I want to send an OTP code to a client over a call. So I wanted to trigger the Makecall with the destination number + OTP code attached in the Makecall request then the CFD app will play it. Since the attacheddata is not supported in the Makecall, I have an idea: It is possible when my backend...

  10. Get Attached Data After Makecall API - CFD App

    I see. Any suggestions of an alternative way to implement something similar?

  11. Get Attached Data After Makecall API - CFD App

    You mean I'm not using it properly, or it is not supported in the Makecall? Appreciate some elaboration

  12. Get Attached Data After Makecall API - CFD App

    Hi, I'm trying to collect the get attached call data when I use the Make Call API request but no luck. I'm doing the following, let me know if anything is wrongly implemented or am i missing something here : 1. I'm trying to make a call from a CFD app 3333 toward an External number 12345678...

  13. Pass Custom Variable from CFD to CRM Integration [Need Help]

    You mean journaling by (report call)? If so, we are not using this feature. Would you share some details on how you made it work?

  14. Pass Custom Variable from CFD to CRM Integration [Need Help]

    When a call is received, we want to pass the CFD DID to our CRM. As a result the agent popup URL that's returned from the CRM integration should include the CFD DID part of the contact URL as a parameter.

  15. Pass Custom Variable from CFD to CRM Integration [Need Help]

    How to do that through the API? Would you elaborate with guidance?
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