Recent content by TKBen

  1. Shared Parking 1 bounces call back to extension

    Thank you @JohnS_3CX for your reply. A restart of the server in the middle of the business day fixed it. I was loathe to take down the phone server in the middle of the day, but other staff started randomly experiencing the issue with other Shared Parking options (ie some stopped working and...
  2. Shared Parking 1 bounces call back to extension

    I am hoping someone can help. We recently upgraded to v20 after multiple false starts. We are now experiencing an issue where using the Windows Desktop App BLF side panel, we are attempting to park a call to SP1, the call then calls the extension back immediately. Shared Parking 1-8 are in...
  3. Solved Reporting - Call Reports showing Not registered

    Thank you for the information.
  4. Solved Reporting - Call Reports showing Not registered

    Hello All, I am hoping someone can help me here. We have recently changed how our inbound call routing occurs on our main phone line. The process as it goes: Call Queue for 24 seconds and Rings All, if not answered then to Ring Group called Overflow 1 and Rings All for 15 seconds, then if not...